How many of you are irked when resi customers are HOME?

Discussion in 'Pesticide & Herbicide Application' started by DA Quality Lawn & YS, Jun 17, 2014.

  1. DA Quality Lawn & YS

    DA Quality Lawn & YS LawnSite Fanatic
    Posts: 8,869

    I know our business is a people/relationship business (at least for resi's it is). But I was out running apps today and had a notion to put the hammer down and get some things done. Lots to do. At least 1/2 of my stops had the homeowner come out the front door and want to shoot the bull with me. Its ok if they want to discuss the app or items related to their lawn/landscape, but so many went off on a tangent and were shooting BS at me that had nothing to do with anything green. I would say I probably got 2 less lawns done today cause of it.

    Why do people feel the need to waste your time when you are doing your work?
    I know, some are lonely, etc - but man it puts you behind the 8 ball sometimes.
    Being a humble guy, I always listen to it too.......
     
  2. Ditta&Sons

    Ditta&Sons LawnSite Bronze Member
    Posts: 1,494

    Always seems to happen when you are in a rush or want to save some time and i hate that, but when Im not behind on time, i welcome it
     
  3. ArTurf

    ArTurf LawnSite Gold Member
    Male, from Ark
    Posts: 3,436

    I try to avoid some customers when I think they will be home. They can kill efficiency. Then there are those that expect you to be there for hours for a $50 job, when they realize the amount of time you are there they find a problem with something even though everything was great beforehand.
     
  4. Cadzilla

    Cadzilla LawnSite Senior Member
    Posts: 899

    Just cut them off politely after you conduct any business. I always leave my machine running too.

    The stink eye works well too. They usually get that before I ever get off the machine. lol

    They will respect the fact that you're busy and need to keep moving, you just have to find the best way to convey that that works for you.

    I have a few nemesis customers like that. I usually try to schedule them as my last stop of the day so I'm not totally freaking out when they come out to shoot the breeze.

    Though sometimes sneaking in at 7:30am works too...lol
     
  5. JCLawn and more

    JCLawn and more LawnSite Fanatic
    from MI
    Posts: 5,206

    I tell them I got x amount of lawns to do today or tell them I am working till dark and I really don't have time to talk today and maybe next time I can
    Posted via Mobile Device
     
  6. OakNut

    OakNut LawnSite Platinum Member
    Posts: 4,077

    I had a tall glass of iced tea brought out to me today.



    Oh wait, I think I was supposed to complain about something.
    Sorry, wrong thread!


    :laugh:
     
  7. ETM

    ETM LawnSite Senior Member
    from Georgia
    Posts: 529

    I shoot the bull with who ever wants to. We have a retention rate you would be amazed by with very little complants. Taking the time to speak to your customers will work wonders IMO
    Posted via Mobile Device
     
  8. WenzelOSLLC

    WenzelOSLLC LawnSite Senior Member
    Posts: 709

    I don't mind when they come out with a ice cold beverage. :)

    I have a few clients, all older folks, who like to come and dictate how I do the job.

    Just today actually I was at one house and, granted it was work related, the guy came out to tell me how to trim the shrubs, at what height, the motion to use, so on and so forth. I understand telling me the height and shape they want but he's told me it about a dozen times since I scheduled it how he wants it. Same deal when I did his Pre-em.

    Then there's the BSers..... Oh well, They all can't be perfect customers who pay their bill the day the get it and don't make a peep unless they have more work.
     
  9. 360lawncare

    360lawncare LawnSite Senior Member
    Posts: 962

    Yes I have a old man that does the same always finds something to point out about how he would of done it this way or done it that way... I think it's just them still wanting to feel like they can cut the grass.. And they love to talk guess some don't see many people that often so when they get a chance to talk there going to!
    Posted via Mobile Device
     
  10. DA Quality Lawn & YS

    DA Quality Lawn & YS LawnSite Fanatic
    Posts: 8,869

    Ya I guess mainly there days when you have a little more time to BS than others, and its those 'others' that people choose to BS you.
     

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