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how many of your customers have you never met?

Discussion in 'Lawn Mowing' started by noseha, Sep 23, 2006.

  1. noseha

    noseha LawnSite Senior Member
    from MI
    Posts: 554

    I was just wondering, how many of you have met all of your customers face to face? I have been mowing the majority of my client list for 4 years, I've added 25% to my customer list just this year. I only know about 60% of the people I work for. Some I've never even spoke to in person, only phone tag. I mow in a resort town, a lot of part timers.:eek:
     
  2. rodfather

    rodfather LawnSite Fanatic
    Posts: 9,501

    We probably have 6 or 7 we have never met in person over the years. One of them in mind is a couple that lives in Manhattan and comes out on the weekend only (5500 square foot house on 8 acres, gotta love it) only in America.

    Not a problem with me just as long as the checks are there every month.
     
  3. Brendan Smith

    Brendan Smith LawnSite Bronze Member
    Posts: 1,196

    the best ones are the ones you never meet. as long as they send the check, that's an ideal situation imo.
     
  4. noseha

    noseha LawnSite Senior Member
    from MI
    Posts: 554

    YES , I LOVE THE CUS. THAT NEVER ASK FOR A PRICE! A LOT OF THEM ''JUST DO IT '' AND SEND ME THE BILL! I HAVE ONLY LOST ONE CUS. TO PRICING MY FIRST ONE.:laugh:
     
  5. Rons Rightway Lawncare

    Rons Rightway Lawncare LawnSite Bronze Member
    Posts: 1,163

    I have a few that I have never met. Works for me as long as they pay the bill
     
  6. noseha

    noseha LawnSite Senior Member
    from MI
    Posts: 554

    All My Cus. Pay Me Thats Not The Issue! 40% I Haven't Met!
     
  7. TURF DOCTOR

    TURF DOCTOR LawnSite Silver Member
    Posts: 2,138

    Say 30% i have never met i like it that way .
     
  8. ozd12005

    ozd12005 LawnSite Senior Member
    Posts: 342

    I have about 8 - 9 customers that I never met
     
  9. 1MajorTom

    1MajorTom Senior Moderator
    Posts: 6,074

    There have been a few over the years, but eventually we have met. Right now we only have one customer, he is living in West Virginia, working on trying to sell his parents house in PA.
     
  10. lawnwizards

    lawnwizards LawnSite Silver Member
    Posts: 2,434

    i've met all of them but i rarely ever see any of them. how do you all not know your customers? don't you give person to person estimates or how do you do it?
     

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