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"How much are you charging her to mow her lawn?"

Discussion in 'Lawn Mowing' started by mbricker, May 8, 2004.

  1. mbricker

    mbricker LawnSite Senior Member
    Posts: 505

    I get these type questions from neighbors, or sometimes somebody driving by, who actually stops and asks. I think they want to know if I am "too high" before actually getting me to give an estimate on their own property.

    And I hate these questions, and I always want to get right in their face, and say "None of your damn business!" but wouldn't want it to get back to my customer that I was rude to the neighbor. Who might be my customer's good friend.

    So I finally thought of a reply: "Why? Are you getting ready to write me the check?"
  2. Trevors Lawn Care

    Trevors Lawn Care LawnSite Bronze Member
    Posts: 1,180

    Instead you could simply say. "Well how about I take a look at YOUR lawn and tell you how much I would charge YOU for YOUR lawn."
  3. wriken

    wriken LawnSite Silver Member
    Posts: 2,154

    I always say I can't recall, I have well over 100 clients, and their all on the computer at home.
  4. mbricker

    mbricker LawnSite Senior Member
    Posts: 505

    Have tried that reply, also other reasonable sounding polite replies. Get the same question again usually--"No, just tell me what you are charging for THIS lawn."

    Oh, last year one very elderly lady asked me what I was charging for the lawn I was working on, and I popped off "Why, are you planning to bid against me?" But it went over her head.

    In general, I don't want any more business right now, I'm too busy to deal with PITA's, and being a smart-ass just comes so naturally to me.
  5. Flipperneck

    Flipperneck LawnSite Member
    Posts: 164

    couldn't you reply " I don't disclose any information about my customers to anyone, sorry". "but you are more then welcome to ask them personally" "if there is anything else I can help you with let me know".
  6. Doster's L & L

    Doster's L & L LawnSite Senior Member
    Posts: 616

    I don't want my customers to tell ANYONE what i charge them. It's between me and them, not anyone else. When i get a call to look at another yard, this will allow me to hike up my rates on the next person without someone spewing out, "But you only charge so an so $30." Me thinking, "You're not htat person are you?" So it makes life simpler for me doing it like this.
  7. lrose2

    lrose2 LawnSite Member
    Posts: 165

    I'm with you, Flipperneck. That is the reply that works best for me.
  8. tiedeman

    tiedeman LawnSite Fanatic
    from earth
    Posts: 8,745

    I always tell them that I can't remember the price off hand, and then I slip them a business card
  9. GrassBustersLawn

    GrassBustersLawn LawnSite Senior Member
    Posts: 983

    I'm with FLIPPERNECK too. I tell them that all my dealings with clients are strictly confidential. Each job varies do to many factors. I will be glad to give you an estimate on your specific need.

  10. Trevors Lawn Care

    Trevors Lawn Care LawnSite Bronze Member
    Posts: 1,180

    i had a guy I bid at $30 bucks. STEEP HILL IN BACK. He pops off "well i like the price you quoted my sister...SAME HOOD. $25 bucks. I say well i like the H2 at the price of the new Saturn ION, but it doesnt mean i will get it at that. I finally bent just to take on his job, because i have 8 others in the same hood. Turns out to be a great customer, and pays on-time, and compliments on a job well done. It turns out his lawn actaully was easier than i had planned, so we both came out ahead.


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