How much do your customers control you?

Discussion in 'Business Operations' started by 93Chevy, Aug 26, 2010.

  1. TheC-Master

    TheC-Master LawnSite Senior Member
    Posts: 819

    True, some want to build a relationship and some just want it done without thinking about it. It's typical with the kind of business I run (year round maintenance), quick cutting is a different issue entirely.
     
  2. seabee24

    seabee24 LawnSite Senior Member
    Posts: 619

    depends too much on each situation adn each customer. I start with number 3 and 5 depending on what it is exactly. high risk jobs are number 4 (installing a salt water indoor shark pond for example or when dealign with building codes) , number 3 turns into number 2 if we are really pressed for time, or if the dollar value is so low that its not worth my time to drive out there. number 2 turns to number 1 when the cusotmer stops listening all together, then we will pretty much do what they want and stop giving suggestions, becasue after all the customer is always right
     
  3. 93Chevy

    93Chevy LawnSite Fanatic
    Posts: 37,805

    I thought I might bump this thread back to life to see any other opinions on the subject.
     
  4. 93Chevy

    93Chevy LawnSite Fanatic
    Posts: 37,805

    I though I might bump this thread back up to see any other opinions on the subject
     

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