I dropped my second highest paying customer last week. I just had enough of their crap. They are a very wealthy couple, and were basically treating me like their slave. She would call me up at random and expect me to run right over there and do whatever. Run to the nursery and pick up annuals, re-arrange her flower boxes, pick up hay bails, pick up mums etc. I really didn't mind doing it because they always paid. They would call me on Sunday morning around 8:00 and read me a list of "to-do's", and expect them done right away regardless of any schedule I may have. And basically were never happy with anything. The last straw was this early snowstorm we had here a couple weeks back. I was still trying to finish clean-ups, (still have two I was'nt able to get to), and I sent out notification in November that I was"t going to be able to plow until Dec. 15. I was taking my truck in for some body work and other repairs before I had my new plow installed. I gave a list of backup people in case it snowed before the 15th. Out of 26 people They were the only ones with a problem. She called about 5 times before it snowed. 5 times while it snowed, and every hour on the hour after it snowed. I finally found someone to go over there and plow for them around 9:00 p.m. I had no contract with them to plow. Was it my responsibility to get there driveway plowed? to top it off she called me up the next day and bitched me out for the lousy job they did and that they looked like "shady characters". I didn't blow up or anything I just took her crap as usual. About 10 minutes later I called her up and told her I was dropping them. I guess the point is how much do you take? Yes that account was app. 25% of my total business. Ouch! I just had enough. Thanks for letting me vent. Any thoughts?