Ill make this as short as I can. Got this commercial account for past 4 years now. I am well equipped & provide very goog service from lawncare, fertilizing, weed control (Spay), Bush trimming under 1 contract and I provide litterally every out door mainenance (snow, trees, storm clean-up) as extras. Contract alone is over 10 grand a year. (nice medium account) They love my service, I love their patronage. Only bad thing is their terms are 45 days. Now they pay over 12 months so I get a check every month, but extras take 45 days from invoice . This will be the first year to raise prices (yea, I should have a little every year). Just coincidentally, someone made a slight error after I e-mailed them last months invoice and 2 invoices (same #) got to accounting. The property manager called my wife concerned that I may have bypassed him somehow trying to speed up payment of this invoice. I have that conversation on answering machine as she answered it after answer machine pick up. He was very polite and expressed that they love the service I give, I always return massages and e-mails, and am there when they need me (like when large bradford fell in parking lot & I plow durring heavy snow storms). He appologize that this company pays 45 days and feels bad for that. He was telling her that he didnt have a problem if I was to raise next years rates to compensate for this. I was already planning to raise them due to fuel prices anyway. Fuel has risen around 34% since I started this account, but I know thats too high an increase here. They are high end customers (about 55% profit) currently. Im thinking about 10 or 12 % increase in my rate. What are your veiws?