I completely agree with this quote. The lawn care industry I think is always behind other industries in terms of advancements. The Lack of customer service and automation in the industry I just don't understand. I first started lawn care with no experience but with mass knowledge in Operation management and finance. I am a firm believer in automating the payment process and taking payments from customers either before service or usually as soon as service has been completed. Monthly payments only for large businesses and corporations. My company didn't start growing until I implemented systems like how will bill and how we handle customers.