How to drop a P.I.T.A. customer

Discussion in 'Lawn Mowing' started by Tinkerer, Feb 14, 2005.

  1. Tinkerer

    Tinkerer LawnSite Senior Member
    Posts: 620

    I know I'm not the only one to do this. I have dropped several over the years. One lady was and absolute b**** and assumed I bagged the grass for the low price I gave her. I said no. She wanted it bagged, I said it would be 2-3 times the price. Mowing her lawn 3 times was enough. I have dropped others. The last guy complained about his grass getting long about 3 years ago when it rained every day. I said well its like this for all my other customers cause it won't stop raining,,, it still didn't sink into his thick skull. At the end of the season I said I was taking my lawn service in a different direction and would not mow his lawn. Here in Minnesota we can drop a customer without giving them a reason. If its mid season I give them 2-4 weeks notice. I don't know if there is a law stating how much notice is needed.
     
  2. GarPA

    GarPA LawnSite Silver Member
    from PA
    Posts: 2,585

    I am always very careful how I tell a pita to get lost.
    Last year we started putting a clause into our agreements that says "company or customer may cancel service at any time with a 30 day written notice".
    As you know, once a customer turns into a pita they will always be a pita and I frankly have no desire to listen to their whining.
    In the case you mention here, I would simply send her a letter politely telling her that service will cease on "x" date, sooner if she can find a new service provider. If she asks why, tell her, again politely of course.
    In all things about running a business, I have found that honesty is the best policy so you might as well face the music with her now.
    I woulf be surprised if there are any laws in your state that prohibit you from firing her and if there are, I'd still do it. MOst of us work very hard to please our customers and we dont need grief from them when we are doing our best to keep after things after 2 years of non stop rain .
     
  3. cgland

    cgland LawnSite Bronze Member
    Posts: 1,929

    I try to be as PC as possible when I drop accounts, because you certainly don't want anyone bad mouthing your company. here is a copy of the letter we just sent out.

    chris
     
  4. MMLawn

    MMLawn LawnSite Gold Member
    Posts: 3,569

    I used to just drop PITA accounts but kinda stopped. What I do now is increase their price to an insane level and let them "quit me" if they don't then at least we are getting paid well to put up with them.
     
  5. HOMER

    HOMER LawnSite Gold Member
    Posts: 3,183

    Raise the rent.............they'll run like hell :blob3:
     
  6. DennisF

    DennisF LawnSite Bronze Member
    from Florida
    Posts: 1,381

    A 50% increase in mowing fees usually sends them to the exit. I've done it a couple of times with PITA's and never heard from them again.
     
  7. GrassBustersLawn

    GrassBustersLawn LawnSite Senior Member
    Posts: 983

    Raise their rate, ALOT! IF they stay, at least you are getting paid to listen to the whining. If not, NO BIG LOSS.

    Mike
     
  8. Precision PLC

    Precision PLC LawnSite Member
    Posts: 18

    Sorry I just started this yesterday what is a pita?help a rookie out
     
  9. Soupy

    Soupy LawnSite Gold Member
    Posts: 3,125

    This is going to take some space, but here goes...
    24/7 = Availible or Open 24 hours a day and 7 days a week.

    8) or :) or ;) or <{:^) = Smile Face = Happy

    8))))))) = Very happy

    8( = Sad Face = Sad

    AFACT= As far as I can tell.

    AFAIK= As far as I know.

    AFK ( afk ) = Away From Keyboard

    ASCII = An acronym for "American Standard Code for Information Interchange", used to assign English characters into numbers.

    ASK ( ask ) = Current Price A Stock May Be Readily Bought For.

    Bank = Take a profit from a trade

    Bagger, (one, double, triple, quad or more ) = how many times the price of a stock has multiplied since the purchase.

    BB = Bulletin Board:

    BBIAB = Be Back In A Bit.

    BBIAM = Be Back In A Minute.

    BBL ( bbl ) = Be Back Later

    Bear = A person who thinks a stock or markets will go lower.

    Bearish = Looking for a stock or market to go lower.

    BID ( bid ) = Price posted that a Market Maker will pay for stock.

    BOX ( box ) = Computer

    BRB ( brb ) = Be Right Back

    BTW = By the way

    Bull = A person who thinks a stock or markets are going higher.

    Bullish = Looking for a stock or the markets to go Higher.

    BW = Business Wire ( News Service )

    CEO = Chief Executive Officer

    CFO = Chief Financial Officer

    CIO = Chief Information Officer

    COO = Chief Operating Officer

    CYA ( cya ) = See Ya

    CUL8R = See you later.

    DCC = Start a chat or send a file.

    DD ( dd ) = Due Diligence

    Double(r) = Stock that's price has doubled since a given time.

    DT ( dt ) = Down Tick in the price of a stock, Price is falling. Our DayTrading.

    Due Diligence = Research the fundamentals of a stock.

    DH = Day High

    DL = Day Low

    DYODD = Do your own due diligence.

    E2EG = Ear-to-ear grin.

    EG = Evil Grin.

    EOD ( eod ) = End Of Day

    EOM ( eom ) = End Of Month or End of Message

    ERR ( err ) = Growl or getting mad.

    FAQ = Frequently asked questions.

    Fire = Stock that is hot, rising fast.

    Front Running = People own the stock then promote it while selling.

    FS = Forward Split

    FWIW = For what it's worth.

    FYI = For your information.

    G = Grin

    GAL = Get a life.

    Gapper, Gapping, Gapolla, GAPPA = Stock that moves from its previous closing price before the market opens.

    GMTA = Great minds think alike.

    GTG = Got To Go.

    GUI = Graphical User Interface ( What you see when using software )

    Head Fake = Stock Price heading up or down contrary to ones opinion.

    HOD = High Of Day

    HTH = Hope this helps. or Hope that helps.




    IMHO ( imho ) = In My Honest Opinion, In My Humble Opinion

    IMO ( imo ) = In My Opinion

    IOW = In other words.

    IPO = Initial Public Offering.

    IRC = Internet Relay Chat ( Network for live chat )

    IRL = In real life.

    IT = Information Technology.

    KISS = Lip Smaking, Keep It Simple Stupid.

    L8TR ( l8tr ) = Later ( Like see ya later )

    LAGGED, LAGG ( lagged ) = Long delay between sending and recieving data over the Internet.

    LMAO = Laughing My A$$ Off

    LOL ( lol ) = Laugh Out Loud

    MB = Message Board.

    MIRC = Internet Chat Program.

    MM ( mm ) = Market Maker ( the folks who handle the trades of stocks )

    MOMO = Momentum stock, lots of interest and buyers for hours days or weeks.

    NASDAQ = National Association of Securities Dealers.

    NEWBEE ( newbee, newbe ) = New user of Internet and or computer.

    NICK ( nick ) = Name used by people ( Individual ) on the Internet.

    NQB = National Quotations Bureau.

    NUKE ( nuke ) = "Denial of Service Attack" that will crash your computer forcing you to reboot.

    NYSE = New York Stock Exchange

    OEM ( oem ) = Original Equipment Manufacturer

    OFFER ( offer ) = Current Price A Stock May Be Readily Bought For. What a Market Maker is willing to pay for a stock or other issue.

    OMG = Oh My God

    OT = Off Topic, used on message boards when the post is not on the threads subject..

    OTCBB = Over The Counter Bulletin Board.

    PD (pd and p&d ) = Pump and Dump

    PDJ = Pesky Day Job

    PIC ( pic ) = Picture

    Pink Sheet = Stocks quoted by the NQB.

    PM = Private Message

    POINT ( point ) = Dollar or Stick

    PPL ( ppl ) = People

    PPS = Price Per Share

    PRN = PRNewswire ( News Service )

    Pump and Dump = Front running, people own the stock then promote it while selling.

    Reloading = To Buy Again or to enter in the order for a buy or sell in the browser window but not yet hitting the send button so as to be prepared for news or movement.

    ROFL ( rofl ) = Rolling On Floor Laughing

    ROFLMAO = Rolling on floor laughing my a** off

    RS = Reverse Split

    SAD = Short Against Delivery

    SBPO = Small Business Public Offering

    SCALP (S) ( scalp ) = A quick trade for an 1/16 or more.

    SI ( si ) = Silicon Investor

    SNRK = Under breath Laugh

    SOES = Small order execution system.

    Spread = The difference between the offer and the bid. The difference between the price a Market Maker is willing to buy a security and the price at which a Market Maker is willing to sell it.

    STICK ( stick ) = One point or dollar.

    Stop Sell is a market order - once it hits your stop sell price it sells at market which may be well below your price.

    Stop Limit sells once it hits your stop, but then will only sell at this stop so that if the price keeps going down you could miss out on selling all of your stock.

    Tank, Tanking = Stock thats price is falling.

    Teenie = 1/16th

    Thread = A series of messages on a message board or other means that generaly have the same topic.

    TICK ( tick ) = Can mean the last movement in a issues price ( up tick or down tick ) Also a market indicator. As a market indicator quote systems keep track of the up ticks and down ticks of stocks through out the day. The tick shown will be the difference between the up ticks and down ticks for that day so far. A positive number means there have been that many more up ticks than down and a negative number means the opposite.

    TRIN ( trin ) = A market indicator used in technical analysis, calculated as follows: TRIN = ((number of advancing issues divided by number of declining issues) divided by (Total up volume divided by Total down volume)). A value of less than 1 is bullish, greater than 1 bearish. also called Arms Index.

    TTFN = Ta Ta For Now ( UK Folks ? )

    TTYL = Talk to you latter.

    TTYS = Talk to you soon.

    UT ( ut ) = Up tick in the price of a stock, Price moved up.

    URL ( url ) = Uniform Resource Locater, Internet address of a web page ( http://sitename )

    WEG = Wicked Evil Grin

    WTF ( wtf ) = Potty Mouth!

    ZZZZZZ ( zzzzz ) = Sleeping or Bored
     
  10. Soupy

    Soupy LawnSite Gold Member
    Posts: 3,125

    PITA= Pain In The Arse.
     

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