How to drop someone you don't really want to?

Discussion in 'Lawn Mowing' started by Lawn-Scapes, Jun 10, 2004.

  1. Lawn-Scapes

    Lawn-Scapes LawnSite Silver Member
    Posts: 2,810

    This is a tough one for me.. too soft I guess.

    I have had this account for 4 years now. She was referred to me by another customer back when I was just starting back up here in MD. She is a sweet lady who always takes full service and pays on time. The problem is that this account is 20 minutes in the opposite direction of the rest of my work. Not so bad... but another (bigger) problem is that I fear for my life when I pull up to this account. Why you ask? The reason is.. the only place to park.. is in her driveway. So what's the big deal? Well... This is a busy, 2 lane (1 each direction) main road where the speed limit is I believe 50mph and I have to pull across the oncoming lane to back into the driveway. What's so bad about that you say? It just happens to be on a blind curve and the oncoming traffic is coming down hill :eek: Big rigs frequent this road!

    I'm going to finish the season up for her.. unless she comes home to find me expired during the season. I just don't know how I'm going to break it to her....... she loves me :blush:
  2. Trevors Lawn Care

    Trevors Lawn Care LawnSite Bronze Member
    Posts: 1,180

    personally what i would do is, do some research and already have another LCO to pass her along to. Tell her it was a pleasure working for her, and you both want to leave on good terms, so you even spent some time looking for your follower.

    Good idea?>

  3. Firstclasslawn

    Firstclasslawn LawnSite Senior Member
    Posts: 341

    Right on Trevor--thats the right way to do it
  4. Littleriver1

    Littleriver1 LawnSite Senior Member
    Posts: 811

    Get some red cones and a sign to put up the street. I would do as much as I could to keep her. If I was going to drop her I would get an LCO I wanted to kill. 2 birds with 1 stone.
  5. impactlandscaping

    impactlandscaping LawnSite Silver Member
    Posts: 2,332

    LMAO!! that's too funny...<a href='' target='_blank'><img src='' border=0></a>
  6. J and M Mowing

    J and M Mowing LawnSite Member
    Posts: 26

    As hard as it is to get good customers, I would do anything to keep her and to keep my butt from getting creamed by a semi.
  7. Gravely_Man

    Gravely_Man LawnSite Silver Member
    Posts: 2,076

    Trevor, offered some great advice. If you really need to let this account go due to safety reasons handle it with class and have someone else already line up to replace you.

  8. Randy Scott

    Randy Scott LawnSite Bronze Member
    Posts: 1,915

    I wouldn't subject anyone else to something I wouldn't want to do myself. It's a nice gesture to try and find her a replacement, but what happens when you're watching the news and see a story about an LCO getting killed on her curve? How are you really going to feel then? I would let her know that with my setup and the blind curve, I cannot, for the safety of MY life, continue to service your property. Actually, it would be a real bummer if you were just hurt severely and then had to wonder the rest of your drooling life why you continued to cut a stupid lawn in such a dangerous manner. It's called a business decision. Whether it's about non-profit properties, dangerous properties, or whatever reason you may have to make a proper business decision, but they have to be made. I've made a few decisions like this and they were somewhat hard, but I'm the better for doing it.
  9. NJemerald

    NJemerald LawnSite Member
    from NJ
    Posts: 121

    I have had several great customers in the past that were either NOT what i was looking for as an image OR in bad locations.
    I never refer them to someone else.. I'm afraid of there being a problem (on either end) and it somehow coming back to me.
    I just tell the customer my situation BUT that I will CONTINUE to care for their property until THEY FIND a new LCO.
  10. archie

    archie LawnSite Member
    Posts: 5

    Are you a one-man crew? If so I think you should pass the customer along. As little river pointed out what you need is cones and and sign but since the customer is already 20 minutes out of the way and now you have to spend another 5 minutes setting up and taking down signs... It's too much.

    However, with 2 guys one of you could simply wear an orange vest and watch for traffic while the other backs in or out of the driveway.

    I also had a comment on handing customers over. I have done it quite often before for various reasons. Just make sure that the company is reputable. Also, careful how you word it when you tell the customer. They do not like to be herded like sheep. I just told them the reason I could not help them anymore, that I did know of a reputable company if they are interested, and of course, thank them very much for their past support of your company.

    Good luck with that... and be careful!


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