How to handle a picky customer

Discussion in 'Lawn Mowing' started by armyofgoodmusic, Jun 1, 2010.

  1. armyofgoodmusic

    armyofgoodmusic LawnSite Member
    Posts: 27

    So i did a mulch install 3 days ago for a woman id never worked for before. She has us spread 4 yards in what i told her would surely need 5. When the 4 yards was gone i had to go to the landscape yard and get the extra yard for her. She also had us rake her grass to remove some thatch. I told her it needed a full on power raking but she told me no she wanted it raked by hand. So we raked the entire yard with a garden rake and pulled up about 1 full yard waste bag full (it was a small yard). Three days later she calls me complaining about the job saying there is still dead grass in the yard and i say of course there is there will always be you should have had it power raked for much better results. She begins to tell me that i dont know what im talking about and i better send her back everything i charged to rake her yard or she would stop payment on the check. How would you guys handle this?? I have her check..she wants $100 back, should i just deposit the check or should i send her back what she wants and move on?
     
  2. DJJS

    DJJS LawnSite Senior Member
    Posts: 250

    Just cash it. If she thinks she knows more then you then she should do it herself, that's how I always look at it at least. Nothing annoys me more then someone who doesn't know sh*t about sh*t but thinks they know everything
     
  3. ajslands

    ajslands LawnSite Silver Member
    Posts: 2,238

    I'd say I've been doing this 20 years, you've been doing it about five minutes, then I'd drop her,
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  4. T R E Y

    T R E Y LawnSite Member
    Posts: 27

    Cash it at her bank.
     
  5. mnglocker

    mnglocker LawnSite Senior Member
    Posts: 758

    THIS. RFN, cash it or you won't see a dime. She's looking for BS to get out of the bill. I'd take a wild guess this isn't her first time screwing a lawn/landscape guy.
     
  6. Basilhayden

    Basilhayden LawnSite Member
    Posts: 69

    Pains in the ass usually show early signs that they are pains in the ass. I have made it a rule of thumb to steer clear of these types.
     
  7. topsites

    topsites LawnSite Fanatic
    Posts: 21,654

    You can cash the check but it wouldn't be right
    because you agreed to do the work on her terms.
     
  8. dhunterd08

    dhunterd08 LawnSite Senior Member
    Posts: 314

    that made me lol literally. I would try to work something out or just give it back. People like that can cost you $100 today or $1,000 tommorrow in bad mouthing you to everyone she knows.
     

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