I acquired an account about 2 years ago. The property is backyard only because the front is maintained by an lco that does the fronts of all the homes in the neighborhood. The house is in an upper middle class neighborhood but the backyard landscape was more fighting for a landfill. The customer wanted a complete overhaul of her backyard but did not want to spend it all at once. We first started out by building a row of nelly's for her privacy since she lives near a busy road. Then we put in all of her foundation plantings.... azaelas, roses, shrub trees and wax myrtles. This was intended to be a 2-3 year plan for her backyard. Remember the whole money thing, well apparently she has grown a new itch and she wants her entire backyard dug up and replanted because she is saying that we are not providing her with an adequate enough landscape in the process. Remember she said she was on a budget from the beginning and we kept in contact with her for the past 2 years. She is one of my best customers. She baked us cookies and gave us drinks. WE have done everything in our power to make her happy. Explaining every step to her and being forthwrite with her on everything. She hired a landscape architect that is going to rearrange the landscape. My business partner, who is my mom, has 30 + years of landscaping experience in the area and is very knowledgable when it comes to landscapes. We both feel very betrayed by this. It was completely out of the blue but we have an idea of what the cause was and that is her new boyfriend. This guy, who was married to a botonist and aparently makes him the foremost expert on plants in the world, made us seem like we were chumps in his eyes and that we were below his standards. This guy moved into her house and started bossing her around and made her believe that we were the enemy. I have built my company around a very strong reputation of a customer orientated business. I make them feel like they are number 1 and that we will do whatever it takes to make them happy. I have created a masterpiece and it seems like someone is going to come by with whitewash and paint over it. There are more issues here as well. They recently built 4, 1+ million dollar homes in her backyard that look directly into her house. This is were we planted the neelys and wax to create a border. Well the lco next door comes in and puts in 20 ft neelys on a 4 ft hill of clay and loam and overshadow her existing landscape. Then on top of that there silt fence breaks about half a dozen times and mud flows through her backyard for the past year and she has finally given up the fight but they destroyed part of her turf and horse shoe pits that we built for her. I have given up trying at this point and just making peace and maintaining the property and being a professional about it. We were devestated when we got the news and have been doing everything we can to appease her. We even rebuilt an entire drain on the side of her house at cost because a contractor destroyed it with a bobcat and messed up about 1000 dollars worth of work that I did at cost. I can not believe the outrages I have suffer =) BTW anyone get that one?