Apparently the other day, on a cleanup job, we trimmed a few overgrown barberry and several other bushes along with a 6' tall weeping cherry at a house. Customer asked for a bed cleanout and usually asks if we can trim up anything so it wasnt even something invoiced on a pruning and cleanup $400 job. Calls up 4 days later "today" flipping out about how her cherry tree took 4years of pruning to make it weep like that and now its ruined and how its going to be bottom heavy. I had two guys on site with me, remember them doing it and they didnt take much off, maybe 6" at most, i remember seeing them trimming it and honestly i myself didnt know right from wrong. Since ive done several in the past 5 years or so similar during trimming jobs if they were weeping all over and a complete mess... was this totally wrong to do ? How do you trim them then? I can see another $400 loss and loss of customer right here. Theres not much i can do about the tree. We trimmed all the stuff without any extra charge over $400 either :/ Sometimes ya cant win i guess.