I have a customer, I know he is not a cheapskate - his lawn is $30 to mow a week and we also fert/squirt aerate/overseed his lawn. He hired us to mow his mothers house weekly and add it to his bill which is $50 a mow. We charge $12 to show up then $60/man hr from the time truck hits park to the truck his back in drive. In November we only did 2 leaf removals at his mothers, and mowed and trimmed on both times. The first removal I spent 3 hours by myself and charged $120 for the work and $22 to haul a whole long bed truck of leaves that were mulched down very fine and then bagged. 3 weeks later we visited and charged $95 for mow and leaf removal 1.5 hour of work. Total for leaves and mowings for that one property of November was $239. He called the day after he got the bill and said I think you put someone else's leaf charge on my account because I don't have any leaves here - meaning his own house -- I told him it was for his mothers property. He said, I thought I signed up for mowing, trimming and the lawn care treatments at my house and just the mowing at my mothers? I told him the first removal was a pretty heavy leaf removal and as long as we have been in business all customers want us to pick up the leaves as long as we charge reasonably, so we tell all new customers in the fall leaves are extra and we just go ahead and do them, if they wish not to have this then please write, call or email us. I told him I was on the road and will call him when I get back to the office to try and work something out with him. Im frustrated but at the same time can understand because this time of year people budget very well because of christmas and he probably didn't expect to have a leaf removal invoice come in. What's your opinion of how I should settle up with him? I plan to call him back and say Mr. XXXXXX I apologize I should have called you when we got to your mother's house to let you know there are a lot of leaves and it's going to be a rough estimate of $XXX.00 is it okay for us to go ahead and do it? I'm just aggravated because I would really understand his shock if we mowed it each week on top of $150 for extra leaf work, on average his mother's bill he pays each month during regular growing season is $250... and the leaves have to be picked up and we charged $239 for 2 mowings, a lot of leaves, and hauling them and disposing. But I don't want to loose especially after I gave him a 30% break on the leaf work already but I do see where I was wrong and assumed to go ahead and do the leaves - never had any problems or questions with any other customers -- usually people thank me for going ahead and taking care of the leaves and that it saved them time from having to call and schedule a removal. I'm thinking at minimum negotiate with him for $100 as the base for the 2 visits for mowings but.... ughhh still loosing $139 plus giving him a $80 break....??????????????