how would you go about this?

Discussion in 'Lawn Mowing' started by lawnwizards, May 27, 2008.

?

what would you do and why?

  1. go about business as usual and show up and cut without contacting the customer

    5 vote(s)
    31.3%
  2. contact the customer and say you will be late.

    10 vote(s)
    62.5%
  3. contact the customer and offer a discount.

    1 vote(s)
    6.3%
  4. contact the customer and offer to do it for free.

    0 vote(s)
    0.0%
  1. lawnwizards

    lawnwizards LawnSite Silver Member
    Posts: 2,434

    if you were set to cut the day's schedule and your truck or mower or something broke down and you could not get to them for 2 days. what would you do?
     
  2. BanvilleLawnCare

    BanvilleLawnCare LawnSite Member
    Posts: 190

    Are you in this situation or is this like a what if kinda thing?
     
  3. 4 seasons lawn&land

    4 seasons lawn&land LawnSite Gold Member
    from NY
    Posts: 3,587

  4. lawnwizards

    lawnwizards LawnSite Silver Member
    Posts: 2,434

    hypothetical question.
     
  5. gorknoids

    gorknoids LawnSite Senior Member
    Posts: 316

    If they absolutely, positively had to have the job done on a certain day, I would call them. However, we is peoples too, so if they have a real issue with not having the service performed on the agreed-upon day, give them 2 week's notice. I contracted Lyme Disease last year and had to re-arrange the schedules for about a month. Sympathy Factor notwithstanding, the client should be willing to accept that there are things out of our control which may effect their service. If they can't, find someone who will.
    2 days is not a show-stopper.
     
  6. BanvilleLawnCare

    BanvilleLawnCare LawnSite Member
    Posts: 190

    Well, i'm not exactly sure what kind of business you are running, but I have been in this situation and I just call the customers whose grass would have been mowed on that given day, explain the situation, and they are almost always completely understanding. I am not running a huge business, so when I go out of town or something I do all of my lawns in the two or three days before I leave, and then again when I return.
     
  7. Az Gardener

    Az Gardener LawnSite Gold Member
    Posts: 3,899

    Rent the vehicle/equipment needed to complete the schedule no more than a few hours late, no calls needed.
     
  8. CLARK LAWN

    CLARK LAWN LawnSite Silver Member
    Posts: 2,526

    i dont have a set day for anyone so as long as they get cut before it gets out of control there has never been a problem.
     

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