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How would you handle this fool?

Discussion in 'Lawn Mowing' started by LawnBrother, Jun 7, 2005.

  1. LawnBrother

    LawnBrother LawnSite Senior Member
    from SW Ohio
    Posts: 867

    Ok, a new customer sends me an email, after I call him 10 days after his due date to ask him where my money is. The letter basically says " I am sending you a check for last month's service, but I was shocked to see that you are charging me sales tax. This is not the price I agreed to, so I deducted the tax from the bill and sent you a check for that amount." After that he threatens to cancel if I can't provide service "for the agreed price" ;) WTF?? This guy is trying to play me for a chump. I have not called him yet because I want to tell him what a moron he is, and I am seriously considering just dropping him. I want to be reasonable and not get hot over the phone because I just sent out my bill for May. My dilemma is, I need the account, it pays well (although late). It consists of 3 lawns that I make good $$ on. Very easy, quick lawns.
    I know this guy is a jackass, but I want to salvage the account. How would you handle this?
  2. procut

    procut LawnSite Bronze Member
    Posts: 1,853

    I guess if you want to salvage the account, your going to have to eat the sales tax. Let it be a lesson to always use the phrase "plus tax".
  3. SodKing

    SodKing LawnSite Bronze Member
    Posts: 1,648

    2 to the head...always dead!

    Send a reply stating that you did charge him the agreed price, the state charged him the tax.
  4. ECS

    ECS LawnSite Bronze Member
    Posts: 1,733

    Exactly what I was thinking.
  5. Mo Green

    Mo Green LawnSite Bronze Member
    Posts: 1,487

    Ask him if he puts up this same argument every time he purchases something. The prices advertised on store shelves do not include tax either.....does he pay it?
  6. 1MajorTom

    1MajorTom Senior Moderator
    Posts: 6,074

    First, you shouldn't eat the sales tax. It's all about being happy. Will you be happy giving in to him, or in the back of your mind will you be kicking yourself that you did?
    Send him a letter. Tell him you do NOT CHARGE sales tax, you COLLECT it for the State. Send him your sales tax ID #. I have run into this in the past, I always handle it with a letter saying our hands are tied, we must follow the law. If he can't be reasoned with over the sales tax, down the road he'll find something else to complain about.

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