How would you have responded?

Discussion in 'Lawn Mowing' started by John_DeereGreen, Sep 9, 2009.

  1. John_DeereGreen

    John_DeereGreen LawnSite Member
    Posts: 171

    A little background: We're a small company getting started, who currently has about 35 accounts per week.

    About a month ago, I got a phone call from an older gentleman asking if we could come give him a price for his lawn. Said sure, no problem, we'll be up this afternoon. Went up, gave the price, and he said sounds good, go ahead and do it every week.

    The way our scheduling is set up, we can mow an account once per week, or once per every two weeks. We can't, don't, and won't take on any 10 day accounts, or any account that wants to go over 2 weeks.

    We arrived to mow yesterday, and he asked if the grass really needed cut. I said yes, since about 75-80% did, and reminded him that he was the one that requested to be on the weekly cutting schedule.

    We collect money after each mowing, so I went to the door, and he asked how much he owed me. I responded "the normal price that we agreed on." He said, "oh, it's still full price even though you cut less lawn?"

    How would you have responded to his question?
     
  2. BeSeenGraphics

    BeSeenGraphics LawnSite Member
    Posts: 82

    I would have chuckled at his joke and handed him the bill with a big smile.
     
  3. Littleriver1

    Littleriver1 LawnSite Senior Member
    Posts: 811

    You did go there, in your truck with the trailer, use your equipment and employees and insurance. Was he willing to pay extra when the grass is over grown in the spring? Just explain to him that the price is averaged to include the spring growth, summer growth and fall growth.
     
  4. BeSeenGraphics

    BeSeenGraphics LawnSite Member
    Posts: 82

    Yes..and that too. :drinkup:
     
  5. LushGreenLawn

    LushGreenLawn LawnSite Silver Member
    Posts: 2,123

    I would have explain that the whole lawn is cut every visit, regardless of spots that may be low, because they would have grown, even if it was a quarter inch. To not cut those areas would make the lawn look uneven.
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  6. E.L.Co

    E.L.Co LawnSite Member
    from Texas
    Posts: 186

    does my big mac cost less if my stomachs somewhat full already? no but i buy it anyways. You dont have time for these types and you will see the profit suffer from pita customers. i had 35 accounts last year and am now down to far less QUALITY customers on 2 month agreements paid in full upfront or on a monthly billing cycle, im not a kid with the crapsmen who lives down the street that wants money to buy a new bycicle i am a business trying to pay bills. If me coming off like a prick is required by george i do what i gotta
     
  7. BeSeenGraphics

    BeSeenGraphics LawnSite Member
    Posts: 82

    I agree and know how you feel.
     
  8. lawnjocky

    lawnjocky LawnSite Member
    Posts: 184

    If he wasn't joking I'd drop him.
     
  9. asps4u

    asps4u LawnSite Member
    Posts: 103

    Maybe the guy just has Alzheimers! Or maybe he's that stupid. Either way, I would've laughed it off and if he did it again, I'd ask him if there was a problem with my service, or if there was something that I did or didn't do that he didn't like so we could try to correct it for him, and if he said all is good, than I'd ask why he doesn't want to pay the agreed price for the agreed job! If he just decided that after the fact he wanted to "re-negotiate" than I'd drop him. I don't need those kinds of headaches
     
  10. BCL Services

    BCL Services LawnSite Member
    Posts: 177

    Thank god i don't do residential accounts any longer. Stuff like that is just stupid.
     

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