Well as I mentioned in another post when I call Huslters 1-800 number they refused to let me speak to a customer service rep if I have allready bought a mower and refered me to my dealer which may not be up on things as a factory service rep would. If you tell them you are a potiential customer then they put you right though. It's like your being screened or somthing and makes me a bit mad because that's one reason I bought a Hustler. A lady screens you and tells you they have had someone quit and they are refering customer support issues to dealers because of a staff shortage. Well do me that way and I let a few people know. ALL the dealers in my area are tractor sales places that also sell Hustler. So they may not always have the time or be up on things like a full time lawncare business would (or a factory trained rep) Anyway Exmark has a 1-800 cutomer support line and they know the mowers inside and out and can (and will) get you answers anytime you call. I expect no less from Hustler. If you had some of you customer support quit don't tell me about it and you should give us new customers support over the phone. It's pretty low to offer it and cut someone off after they make the purchase. I have lots to learn about my mower especially since I am new to Hustler and need to learn alot about the machine especially during the first few months. I hope you change you policy about customer support. Email service has been very slow also. HUSTLER I'M SURE THIS IS AN OVERSIGHT AND I EXPECT YOUR CUSTOMER SERVICE OVER THE PHONE AND EMAIL TO BE UP TO PAR. New customer, you got your money, now I need help for a few months getting to know my new machine. To your credit when I do get through your customer service persons are polite and helpful. I just got to get through first. And the lady that answers the phone makes you feel like you shouldn't be calling if you've allready purchased. I don't want to feel like I'm being interigated by the police. If you not going to fix this can I have my money back?