This letter is to inform everyone here about my recent (and past) experience with the Hustler Mower Company. These men and women are setting the standard high for other mower companies and even companies such as myself to reach. First I would like to say what a great group of people! From Paul who I met at the races here in Charlotte in 2002, the people who I have spoke with on the phone, and even some guy named PJ Dufault. They all have been great, answered all my questions when I was looking at the Super Z, and have answered my questions after the sale. Now, all that brings me to the point I was planning to make. Back in November 14th I had a problem with my Super Z, while driving the left wheel would lock-up and if I didnt stop I would just go in circles. If I went back and forth it would seem to loosen up and I could mow again. When I got home that night I posted a thread in the Hustler Forum about the problem and needed help ASAP!! Here is the thread: http://lawnsite.com/showthread.php?threadid=56357 Within 2, yes TWO hours of making my post on a Friday night I had a reply! Heck, I have a local company and dont get back to people that fast! Well, after talking to PJ he told me to take my mower to Whitleys in Monroe and have them fix it. My mower warranty had recently expired but he said they would have a look at it. I received the call while on vacation for the shop letting me know what was wrong, a bolt had came of and had screwed up the wheel motor (I think thats what it was called, I dont work on them I mow with them), total for the part $600 + dollars. I started to cry! I contacted PJ about it to give him an update on what was wrong and he already knew! He was in Colorado but said he would call Whitleys and Hustler would fix the part anyway even out of warranty!! After I did a little dance in the driveway I was so relieved, that sure did make my vacation a little better. I picked up the mower and it is mowing a great as always! I was hesitant about making a post about an out of warranty repair because I didnt want Hustler to be put on the spot, while I appreciate the awesome thing they did for me I didnt want it to back fire on them. Since then I learned and understand Hustler looks at the repair cases such as this on a case-by-case basis, my mower was in great shape with low hours and I think because of what the problem was they covered it. Needless to say when they come out with the 36 Walk Behind I will probably be first in line and yes PJ I would love to demo/report on one if it make it here! As you can see below, without stripe kit it gives an awsome cut. I even got a cool bumper. Thanks again Hustler!