did you ever have a customer refuse to pay for a cut, because they said, "it didn't need to be cut?" and, if yes, did you somehow, some way, get the money for that cut, in a "different " way?" example, i'm not saying this happened, but it's just "hypothetical": customer says he wont pay for a cut you billed him for, because in his opinion, it didn't need to be cut. even though you are contracted for weekly mowing. now, instead of arguing with the guy, would you, maybe, instead of putting down that costly merit treatment he is paying you for, perhaps just apply some real cheap fertilizer, thus making up for the price of the cut, and a little extra for your agrivation? not saying i have done this, or ever would, this is strictly for conversation purposes.