Big Al calls up, been a customer for EIGHT years. Both husband and wife are in their eighties, they have no kids, and both had great jobs that they worked all their life. translation: they have money, but they are cheap. He calls up the other week after getting his final November invoice for his fall cleanups and final cut, and says, "this is Al, got my bill, don't like being taken advantage of." His bill was not any higher than it should be. What do you say to big Al to make him happy???