I fired a customer!!

Discussion in 'Lawn Mowing' started by delphied, Jun 10, 2007.

  1. delphied

    delphied LawnSite Silver Member
    Posts: 2,067

    My second mowing and all Ive heard is whining about the price. He said,"whats the absolute cheapest you will do my lawn for every week". I said this is my last visit because I like to make my customers happy and its obvious that I cant work cheap enough to make him happy. I dont know how he feels but I feel a whole lot better. I dont need anymore customers who want freebies. They dont want to mow it and they dont want to pay for it either. I told him thats the Catch 22 LMAO.
     
  2. lifetree

    lifetree LawnSite Fanatic
    Posts: 5,369

    Good for you, I agree you don't need a customer like that ... I basically had one similar and put it a little more nicely though ... I told him my schedule was full, therefore, I wouldn't be back.
     
  3. Branchland

    Branchland LawnSite Senior Member
    Posts: 354

    If somebodies a suspected PITA, get rid of them ASAP. I'm sure you did the right thing. Otherwise you'd been on here in a few weeks complaining about them.
     
  4. delphied

    delphied LawnSite Silver Member
    Posts: 2,067

    Im not a nice guy to jerks. Jus cant help it. I do good work and am respectful .
     
  5. nitro rookie

    nitro rookie LawnSite Member
    Posts: 20

    Hey Delphied,
    I'm a little currious on how you came up with your screen name.
     
  6. bohiaa

    bohiaa LawnSite Fanatic
    Posts: 5,220

    I picked up a customer that the other LCO stoped cutting her grass...

    I thought I really did something... she seemed nice, everything was going great.................Untill you guess it...... the bill came due......

    she nit picked it to death........

    I simply informed her that I CANT spend an hour on the phone going over this and that.... every little blade of grass.....

    I told her I think it's best that we go our way and her ,,,,hers
     
  7. DLCS

    DLCS LawnSite Platinum Member
    Posts: 4,380



    I treat my customers the same way they treat me.
     
  8. delphied

    delphied LawnSite Silver Member
    Posts: 2,067

    I was forced to retire young from the bankrupt delphi corp. I was Delphied!!!
     
  9. Sandgropher

    Sandgropher LawnSite Senior Member
    Posts: 909


    I am much the same, i dont kiss butt from P.I.T.A.S and treat all others with respect.
     
  10. Midwest Lawn Services

    Midwest Lawn Services LawnSite Member
    Posts: 211

    Thats right Mike. I always give them a freebee shot, but respect and satisfaction go hand in hand. If both parties are not in accordance, then its over!
     

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