I got told today !!! Im pissed!

Discussion in 'Lawn Mowing' started by Liquidfast, Jul 5, 2007.

  1. Liquidfast

    Liquidfast LawnSite Senior Member
    from Ontario
    Posts: 739

    I have this hard to please customer. Nothing is ever good enough for her...ever.

    Today, I cut the yard and our other crew dug out a 3 foot deep trench that splits her back yard in half. There was no way for me to get the mower thru it.

    I tell her that I cannot get the machine to the other side of her yard due to the crater (again, 3 feet deep).

    She stares me straight in the face and says: "You are NOT leaving here until you cut my back yard!" I am like WTF???? I am 34 not 3 or 4. LOL.

    I then ask her for the key to the other side of the fence (double gated yard) and she says: "So, you will be responsible if something happens to the fence cuz we don't use that gate....ever!"

    I say: "Then how about YOU go and open it and I'll slide my machine into your back yard." She refuses and then gives in.

    We went back and forth with a few exchanges but the ONLY part that bothers me is the fact that this woman actually told me I couldn't leave until I cut her back yard.

    Needless to say (and this is going to hurt financially) I will be giving her the LONG OVERDUE termination papers on Friday (we finish her landscape installation on that day...and she still owes $2200.00...paid $4800.00 so far). Once she pays, she is a goner!
     
  2. Tim Wright

    Tim Wright LawnSite Bronze Member
    Posts: 1,034

    Don't give herthe goner papers until she pays in full. Of course she might see the writing on the wall and not pay anyway.

    Tim
     
  3. grasswhacker

    grasswhacker LawnSite Gold Member
    Posts: 3,873

    Yeah, be nice until the check clears. Sometimes it pays just to say yes Ma'am.
     
  4. milsaps118

    milsaps118 LawnSite Senior Member
    Posts: 559

    Just keep acting like she's your best customer till you get paid, put the check in the bank...wait for it to clear, then give he the pink slip!!!!:drinkup: :drinkup:
     
  5. Liquidfast

    Liquidfast LawnSite Senior Member
    from Ontario
    Posts: 739

    Trust me...I was so far up her butt today that I could see she had one tooth removed!

    I get paid in full Friday, check should clear Tuesday and the day before her next cut which is Wednesday, she gets the axe......:D :D
     
  6. Mr Priceless

    Mr Priceless LawnSite Senior Member
    Posts: 412

    :laugh:

    She gonna get OWNED:usflag:
     
  7. HOOLIE

    HOOLIE LawnSite Gold Member
    Posts: 3,981

    Next time, maybe mow before you dig the crater???
     
  8. Liquidfast

    Liquidfast LawnSite Senior Member
    from Ontario
    Posts: 739

    LOL, the "hole" was put there the day after her last mow. The work should have been completed prior to today but we had a heat wave and some sissies couldnt take the heat.

    Nevertheless, I am gonna use that hole to bury her in...........or at very least, her "agreement". Never in my life have I met anyone who actually enjoys belittling others more than her. She is sarcastic, condescending, and a snob. Her hubby is a kidney specialist and she is an at home mom. She actually speaks to her children worse than strangers....she is a horrible individual.

    Last week, there were deck guys working away and my company digging and cutting. She came out on her deck, brought a neighbor over and paraded around like she was the Queen of England. It was disgusting. She was telling the guys "Do this, do that....no, I wanted this color, this is no good!" She enjoys hearing herself speak.

    Never ever met anyone like her. I asked her today what the problem is and she couldn't answer. She refused. I walked away and bit my tongue to save the installation. ... ... .... ... .... I hate her.

    The deck company owner pinched me and said "You have the thickest skin of anyone I've met before" When asked why, he said "I would have dropped her long ago". Goes to show ya.
     
  9. DJL50

    DJL50 LawnSite Senior Member
    Posts: 268

    If I had a customer paying me that much she could call me anything in the book. I don't care. No, It's not right for her to treat you that way but seem to me kinda foolish to dump her over that. When I first started in the bizz. (garden center) I would do a slow burn all day over something a customer would say. Now I don't even remember it in 10min.
    Short story. Years ago I had a customer that jumped my azz first thing in the morning over something stupid. I was having a bad day and so was she. Long story short we are now good friends (as far as customers goes) she spends a lot of money with me each year and her friends comes in as well.
     
  10. Envy Lawn Service

    Envy Lawn Service LawnSite Fanatic
    Posts: 11,062

    Well, I'll tell you, I've worked on other people's property as a contractor for the better part of 25 years now (some of those years too young to be a 'contractor') and my opinion is that most of people such as this are suffering a "complex" that they need professional mental treatment for.

    So while I always make sure I'm being paid well for the work I am doing, I am NOT getting paid Psychiatrist wages to stand around unproductively listening to some mental case trying to talk down to me.

    This type of person comes in all colors, ages, sexes, classes, etc...

    But over the years, I have however found it to be more prevailent in certain groups.

    Mommy age and older women from wealthier households.
    Kept women, housewives, stay at home moms, etc... those with no wage earning job.
    Old widows who were the above all their lives.

    Females/Males with highly successful or 'absentee' spouses.

    Corporate class workers, and 'professional' workers.

    A third of them have a God complex/overbearing boss complex.
    A third of them have an inferiority complex.
    A third of them have no concept of what real labor is, other than they hire it all done.

    Truth of the matter is, most of these people treat everyone in their lives like this that they can get by with or take this type of treatment from someone else in the household. So all their service providers and family members, etc... they all get talked to this way.

    I also have another confession... I have found that one major deterrant from this behavior is to charge them rediculous amounts for everything you do for them. Stupid as it is, it's true... the less they pay you, the less they respect you.

    But then there is always the one that can never shut up about what they pay you and begrudge you every dime of it, or try to squeeze everything out of you they can per dollar.
     

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