I gave an estimate to an elderly woman 3 days ago. She was a little weird on the phone but hey whatever. So I sat down with here for about 45 minutes for a stupid flower bed restoration, it wasn't a big job but landscaping is winding down for the season. She insisted on picking out and buying her own flowers. I said I don't garuantee them what-so -ever. We agreed on a price I didn't have any contracts left so I had her sign an estimate sheet until Sat. when I would drop off an actual contract, she says OK. She called me 5 or 6 times in 2 days asking about mulch, I was pleasant with her until today the 7th time she called. I was pleasant to her until she started lecturing me about no contract. I said we agreed to bring it to you Sat. before we get started. So finally after about 10 minutes of her trying to lecture me I interrupted her and said, mam, I will just refund the deposit check, if your are going to be this much trouble over something we already agreed upon then I can't imagine how bad its going to be when we actually start working. She said oh no lets not be nasty, I wasn't nasty to you. I said I'm not being nasty (yet). So she calms down and we seemed to come to an agreement again so we ended the conversation. She calls back AGAIN and says I think your being too nasty to me I dont want you working for me just give me back my deposit. I said thats fine I will mail it out, she paused and said well if thats the way your going to be then fine. There were more things said but Bobby's way of handling things felt kinda good this time.