Long story short I picked up this new account In July to do basic lawncare. In my aug invoice I always send out my aerating notice. The first time I mow for sept I notice that this lawn was just aerated. They did a very bad job, missed 1/3 of the lawn and were only denting the majority of the lawn. The next time I spoke to the customer I spilled the news. I explained how easy it is to cheat in this game and that this company did just that. I didn't ask her to switch and she sounded concerned so she asked me to show her this week when I'm out. I'm thinking of doing her front yard for free just to show her the difference and back up my case.