I want someone to come out to give me an estimate for landscape lighting. I don't want the best as our home doesn't call for that. We are only gathering information right now and don't make decisions fast. After probing further you realize they are probably not a good fit for your company. Do you refer them to your marketing? ie website Do you go out and meet knowing there is no chance of closing and they are shopping around Do you refer them to a competitor that may be better suited to their needs? or what?