if you don't call me, i'm cancelling....

Discussion in 'Lawn Mowing' started by bobbygedd, Apr 9, 2006.

  1. bobbygedd

    bobbygedd LawnSite Fanatic
    from NJ
    Posts: 10,178

    yup, let the games begin. i went to do an estimate for maint. i spent entirely too long with her, talking about everything under the sun. well, we agreed on a service + price, and i told her i'd send out a service agreement. well, i sent it, but she had a question on exactly when we'd be starting. i told my wife to call and tell her we'd start this week. she called back, " i talked to bob when i got the estimate, and i want to talk to bob when i need a question answered. i got the contract, but, i want bob to call me, not a stranger who i never met." how do you proceed from here?
     
  2. PGA

    PGA LawnSite Senior Member
    Posts: 710





    hmmm, thats a great question!


    Heres what I would do:


    1) Pick up phone
    2) Dial number
    3) Ask for customer
    4) Answer questions
    5) Hang up phone



    Let me know how it turns out.
     
  3. sildoc

    sildoc LawnSite Silver Member
    Posts: 2,925

    Charge her a phone consultation. Tell her that if your secretary can not take care of simple matters that you will have to charge her extra for the extra time that you have to spend with her.
     
  4. Envy Lawn Service

    Envy Lawn Service LawnSite Fanatic
    Posts: 11,062


    Yup, that pretty much sums it up...

    She is probably an older customer, who is looking for what she calls customer service.
    Last test before signing your contract...
     
  5. Fantasy Lawns

    Fantasy Lawns LawnSite Bronze Member
    Posts: 1,913

    If she never signed the contract ..... she is not really a customer .... so how does she cancel what she has not committed too ??
     
  6. dcondon

    dcondon LawnSite Silver Member
    Posts: 2,246

    That's how I see it. We have some accounts that they just like talking to me and not me fater-in-law.
     
  7. befnme

    befnme LawnSite Bronze Member
    Posts: 1,413

    i dont see that workin .she will just say i aint payin it i will just call mowjoe down the street.
     
  8. Lawn Masters

    Lawn Masters LawnSite Senior Member
    Posts: 850

    drop this one like a stone. such customers as this spell trouble to me.
     
  9. mulcahy mowing

    mulcahy mowing LawnSite Senior Member
    from ma
    Posts: 721

    thats the way to do it!:usflag:
     
  10. sildoc

    sildoc LawnSite Silver Member
    Posts: 2,925

    Thats fine. weed problems out in the begining and your business will flow smooooooothly.
    Cowtow to their every need and not get paid. Well, "Welcome to McDonalds!"
     

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