Return the clients phone call! Had a guy call me today for a lawn bid and after meeting with him he mentioned that he called (5) lawn care providers for bids and I was the only one to return his phone call. Needless to say with no other competition I was able to price it on the high side and still get the job. Gaining clients is sometimes as simple as returning a phone call. I hear from clients all the time that they have problems getting service providers to return phone calls, not just in our industry but service providers in general. With all the money people spend on advertising and marketing why would anyone let a hot lead slip right through their hands? I have always made it a policy to return all phone calls even if I can't help them out. I've always thought it's more professional to call back rather then blow off.