1. How many site visits were done and when was your claim sent in and by whom? One site visit. Claim was submitted by a Dupont rep who did site visit with the Davey person 2. Did you ever have any site visit done besides from the LCO (or are you the LCO)? Did Dupont send Davey Tree to measure your trees/shrubs with laser? The lawn service I used put me in touch with Dupont. Yes, my trees were laser measured by a Davey person. 3. When did you receive the first offer from Dupont and how long was it from the time the claim was submitted? Claim submitted Nov. 8, 2011. Offer received March 20, 2012. I sent my response on March 27 and then received "After careful consideration, we are writing to inform you that Dupont does not accept your counter-offer" on May 1, 2012 4. What was the total $ compensation they offered you and for how many trees/shrubs/plants (heights and type)? 35 total trees (Norway Spruce, giant arborvitae, white pines) ranging from 7-23 feet. Including the $6150 value of the tree removal service to be provided...a total of $42,523 5. What state are you located in? Massachusetts I am countering again with what the height of the trees would have been after 2 growing seasons rather than what they were when damaged.