1. Missed the live Ask the Expert event?
    Not to worry. Check out the archived thread of the Q&A with Ken Hutcheson, President of U.S. Lawns, and the LawnSite community on the Franchising Forum.

    Dismiss Notice

Increasing productivity

Discussion in 'Business Operations' started by CraigPLC, Oct 18, 2012.

  1. dhardin53

    dhardin53 LawnSite Senior Member
    Posts: 710

    Sorry if I sound so gruff, I don't mean to step on anyones toes. A long time ago I learned being a boss, how to "step on someones toes without scuffing up their shoe shine".

    It kind of boils down to your mind set. Some people just don't have the nack to serve others with unconditional respect. Your customers are your boss, and your are in control of your business. In the eyes of a good business man it is a wonderful thing. A guy always sooting from the hip and flying off the handle running your own business can be torture.

    MY Grandfather and father and 2 brothers and I have all been in the service business their entire life. I learn it by just being there. I don't mean to be-little anyone.
     
  2. ed2hess

    ed2hess LawnSite Fanatic
    Posts: 12,953

    This three way deal will never last it will fall apart since you can not make all things equal. Get yourself an employee and leave those guys behind. What is with the lawsuit if you have an employee:dizzy::dizzy:
     
  3. orangemower

    orangemower LawnSite Silver Member
    from pa
    Posts: 2,773

    Nice. You lie to new customers just to get them. :hammerhead: Why did you feel you had to lie to them? Honesty will get you a long way.
     
  4. C Jovingo Landscaping

    C Jovingo Landscaping LawnSite Senior Member
    Posts: 436

    He probably didn't feel it was right to tell clients that the guy was in jail, so he said he couldn't get ahold of him either. If he did tell them the guy was in jail he may have got 5 of 5.
    Posted via Mobile Device
     
    Last edited: Oct 21, 2012
  5. orangemower

    orangemower LawnSite Silver Member
    from pa
    Posts: 2,773

    Sometimes the cold hard facts are what needs to be said. Lying to a new customer isn't the right way to go about it.
     
  6. pseudosun

    pseudosun LawnSite Bronze Member
    Posts: 1,740

    I wanted them to hear it straight from my ex work partner. I didn't want to air out his business, gossip, and then get questioned about it. Because people will tell me that they won't mention it, but sure as s h i d t, the first time they get a chance, they will question him about what i said, and it will be distorted. I also wanted to give him the chance to get them back, if they wanted him. The truth is that they needed their yard done while he was in jail. My angle was, It was me or someone else.
     
  7. orangemower

    orangemower LawnSite Silver Member
    from pa
    Posts: 2,773

    A simple, "he had a run in with the law" is all you had to say. Then tell them you don't know anything else other then that. What if the dude tells the customers that you knew where he was at? Lying will get you nowhere.
     
  8. C Jovingo Landscaping

    C Jovingo Landscaping LawnSite Senior Member
    Posts: 436

    He didn't tell clients he didn't know where the guy was. He said he couldn't get ahold of him. I've never had to contact anyone in jail but I bet there are hoops to jump through. I see nothing wrong with what he told clients. Now if it was not partner & he got word that competitor was in jail I'm sure he would have used that to get the clients. He was giving clients an chance to go back when the guy got out & his work kept 3 out of 5, not putting the partners business out there.

    IMO pseudosun didn't lie, although he said in his post he lied, i think he used the wrong words to state what he did. Assuming it is difficult to contact someone in jail, there is nothing wrong with saying you can't get ahold of him either.
    Posted via Mobile Device
     
    Last edited: Oct 21, 2012
  9. Kkane97

    Kkane97 LawnSite Senior Member
    Posts: 676

    In another thread he posted a link to a pic on facebook, which led to his company profile page, for a $10 cut, he will need all the free help possible.

    [​IMG]
     
  10. Darryl G

    Darryl G LawnSite Fanatic
    Posts: 8,033

    Seems like a really strange set-up to me. I find it to be the contrary as far as time spent on a property...I can never get done half as fast when working with someone else.

    Sounds to me that you just poke along when you're solo and wake up when there's someone else there setting the pace for you. I recommend getting a set of Worktunes and listening to something like AC/DC or Metallica all day long to keep the adrenaline flowing.
     

Share This Page