Is it rude of a person not to call you?

Discussion in 'Lawn Mowing' started by ponyboy, Mar 26, 2008.

  1. ponyboy

    ponyboy LawnSite Bronze Member
    from ny
    Posts: 1,422

    It is a PITA to work all day, then at night do estimates only to hear i will call you and let you know. Then I do a follow up call in 5 days usually and yet again get we are waiting for another estimate or 10 and we will call you and let you know. Then today we were working on our customers lawn and the neighbor who said we will call you back never did but their phone works because they know lowballer of the county showed up to do their clean up. So what ever happened to respect and the person just leaving a message saying thank you but we went with someone else? I feel we deserve it dont we?
     
  2. KrayzKajun

    KrayzKajun LawnSite Fanatic
    Posts: 10,742

    people still look st us as just the lawn boy! oh well wait till they see how crappy their yard comes out.
     
  3. Charles

    Charles Moderator Staff Member
    Posts: 7,952

    Thats just the way people are these days. People apply for corporate jobs and don't get a courtesy call back either anymore. Many Corporations fire employees using email. People just avoid giving bad news in a personal way
     
  4. ponyboy

    ponyboy LawnSite Bronze Member
    from ny
    Posts: 1,422

    I would take email a text smoke signals just spend 1 minute to respond to my estimate that took my time away from my family. My company is not the kid next door we run 4 crews and are know to have good customer service, we do not advertise except for 1 church paper and most of my estimates are referalls from our customers, just show some respect but i guess that alot to ask for today I feel bad for my son
     
  5. Dave_005

    Dave_005 LawnSite Senior Member
    Posts: 359

    9 times ut of 10 if they say we'll call you back or we are waiting for another estimate from someone else, then i wouldnt bother with follow up calls or anything as they are looking for the Cheapest price regardless of quality and Dependability. these are usually the PITA'S you dont want anyway
     
  6. tacoma200

    tacoma200 LawnSite Fanatic
    Posts: 5,426

    Yes, sounds like they are not interested. And calling them more than once makes you seem desperate. Believe me if they are truly interested you will get a call.
     
  7. Ric3077

    Ric3077 LawnSite Bronze Member
    Posts: 1,113

    I don't think I have ever received one call to say sorry we went with someone else...we ONLY get a call back if they are going with us. Fine by me...I don't want a million calls and we have plenty of work.
     
  8. Green Finger

    Green Finger LawnSite Senior Member
    Posts: 839

    Don't worry about the no call backs.

    You just keep doing the estimates. Sometimes they'll sit on your estimate and the minute you get busy (and you will) they will be calling you wanting to be first in line.

    Then you can say that estimate is old and my prices has increased a little. He he he he
     
  9. deereequipment

    deereequipment LawnSite Senior Member
    Posts: 370

    If they make me aggrevated, and if they do call, then I say, sorry, you waited too long and I am all booked up.
     
  10. Carolina Cuts

    Carolina Cuts LawnSite Bronze Member
    Posts: 1,152


    this works with women too. :laugh:
     

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