Is this acceptable behavior from a new dealer?

Discussion in 'Lawn Mowing' started by lawnsaspire, Feb 19, 2014.

  1. mpkav

    mpkav LawnSite Member
    Posts: 138

    I would never go there again. I believe it's the little things that bring customers back. Not necessarily because you're getting thousands off a mower but being treated the right way and not talking down to somebody. No one wants to be made to feel dumb. I would contact Scag and let them know the experience you had with that dealer. It not only shines a bad light on that dealer but Scag also. You have to take care of the little guy just as you would the large commercial companies!!
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  2. SRT8

    SRT8 LawnSite Bronze Member
    from CA
    Posts: 1,295

    Dealer support is very important. Im lucky enough to have my dealer 100 yards away from my shop and it works out great. They fix our equipment fast and if we need a loaner for anything, we get it, really eliminates downtime.
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  3. newz7151

    newz7151 LawnSite Silver Member
    from Tejas
    Posts: 2,419

    Must be Lee Hoffpauir.
  4. scagman52

    scagman52 LawnSite Senior Member
    Posts: 357

    Well the first thing your friend did wrong was to bring it to a motorcycle shop. If the problems are with the engine he could take it to another dealer that sells mowers! The second problem is you! If you came into my shop with that attitude I would have said have a nice day and don't let the door hit you in the ass! The third thing is why didn't you friend go there and complain. Can't he fight his own battles. This whole story sounds like a failer before it began! Just saying.
  5. zwhit81

    zwhit81 LawnSite Member
    Posts: 141

    I have been to several dealerships and purchased all sorts of different equipment over the years. I nowhave all of my work done at a place that was a lawn care repair shop first and now it does sell exmark. (I have never had a good experience with a dealer as far as having work done.) I will be driving 3hrs to purchase my new ztr. After gas and lunch for my crew I will still be saving $517.00. I think my crew will enjoy the road trip and I believe we will be stopping for lunch at Hooters.
  6. lawnsaspire

    lawnsaspire LawnSite Bronze Member
    Posts: 1,595

    You may be right to an extent. My attitude may have fueled an attitude in the guy. But I didn't curse. I didn't yell. I just told him what is lawn guys expect right from the get go. I have had people I work for be really unreasonable with me about when they want their work done, but I never thought about responding like he did to me. I find cursing very unprofessional and especially what he said with it. So according to all my fellow commenters, they'd prefer not to go to a dealer that acts this way as well. You might want to take note.
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  7. MILS

    MILS LawnSite Member
    Posts: 19

    It is. Are you from around here?
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  8. twomancrew

    twomancrew LawnSite Senior Member
    Posts: 940

    Don't bring up other people's problems. Mind your own business. When you take your unit there you ask when you can expect to hear from them. Leave your friend out of it, use his experience to help you conduct business there, and if he jerks you around you did all you can and you don't go back.

    What a sh!thead- the dealer guy I mean. Total crap attitude.
  9. MOturkey

    MOturkey LawnSite Silver Member
    Posts: 2,757

    I was getting ready to ask if you were Ricky from "Texas Storage Wars". :)
  10. MOturkey

    MOturkey LawnSite Silver Member
    Posts: 2,757

    In all fairness, you may have rubbed the guy the wrong way by being demanding when you didn't have a dog in the fight, so to speak. That would be kind of like a neighbor of one of your clients coming over and telling you how you should be mowing the client's lawn.

    That said, good business people will usually see the potential for future business and try not to alienate a potential customer. I'm guessing in this case Scag called up local shops looking for someone to handle their warranty work, and this guy bit. If the owner and the shop manager are different people, then they likely have a different view of the situation. The owner is seeing a few extra bucks, and the shop manager is thinking pita work on equipment he isn't interested in servicing.

    Whatever the situation, I'd move on. I see so many horror stories on here about dealers that it makes me want to give mine a big hug the next time I go out there. :)

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