1. Someone already pointed it out. I can fix it if it really upsets anyone. Chalk it up to late night brain failure. 2. Not going to argue there. Like I said, it's not the hours that really bugged me. 3. I drove a mower than had sitting in front of the place all season. Just because I look at a TV on the floor at Circuit City, I shouldn't expect them to throw it in a box and give it to me when I buy one. Why should I have to specify that I want a new one? Shouldn't it be their responsibility to point out if they are talking about a slightly used one, rather than a new one? Thats just a ridiculous position to take. 4. It's not their call about what it acceptable, it's mine. This isn't a mower for a contractor thats going to get banged around, its for residential use, and I like to take care of my stuff. I mean, getting food all over my couch doesn't affect its fucntionality, but that doesn't mean that I want to crap it out. I pride myself on how I take care of my equipment. I just gave away a yard man mower I used for the past 7 years. The thing looked brand new (except for the underside of the deck, can't help that) and still starts immediately on the first pull. I appreciate that it's functionality wasn't impaired, but I like my $5000 new items to look, well, new.