Is this too harsh?

Discussion in 'Lawn Mowing' started by Lawn-Scapes, Aug 3, 2004.

  1. Lawn-Scapes

    Lawn-Scapes LawnSite Silver Member
    Messages: 2,810

    A customer and I seem to have a discrepancy. He wrote me a little note:

    "Tom

    What's up w/the $125 for Tree/Shrub trimming? If the charge refers to the Wisteria, that's not a tree it's a shrub according to websters. The contract I signed says that "shrub prunning and/or shearing" is covered by the $247 monthly fee."

    My response:

    "Dear Mr. & Mrs. So & So,

    That Wisteria is not your typical shrub. I thought I made it clear when we talked about trimming it last year that it would be billed as an extra. Maybe not? So, I'll give you the benefit of the doubt. That monstrosity (see websters) took 3 hours to trim, plus hauling and dump fee.

    Thanks,
    Tom"

    Am I being to harsh or too much of a smart azz?
     
  2. Trevors Lawn Care

    Trevors Lawn Care LawnSite Bronze Member
    Messages: 1,180

    sounds just harsh enough to get your point across...well written

    trevor
     
  3. CoastalEmpire

    CoastalEmpire LawnSite Member
    Messages: 62

    Very nice! Keep us posted on future dialog.
     
  4. Mikes Lawn Landscape

    Mikes Lawn Landscape LawnSite Senior Member
    from Texas
    Messages: 458

    :D
     
  5. Fantasy Lawns

    Fantasy Lawns LawnSite Bronze Member
    Messages: 1,913

    I think you came across perfect
     
  6. CoastalEmpire

    CoastalEmpire LawnSite Member
    Messages: 62

  7. Tider6972

    Tider6972 LawnSite Senior Member
    from Alabama
    Messages: 649

    "Very nice! Keep us posted on future dialog."

    LOL ! Now that's funny!

    The note oughta be good for a firing here in LA, with a good possibility of a bonus azz-kickin' !
     
  8. Lawn-Scapes

    Lawn-Scapes LawnSite Silver Member
    Messages: 2,810

    You can take the boy out of New York but you can't take the New York out of the boy.


    Seriously.. Is it over the edge?
     
  9. CoastalEmpire

    CoastalEmpire LawnSite Member
    Messages: 62

    Anytime you tell a customer to "look it up" it's rude, dude.
     
  10. BCSteel

    BCSteel LawnSite Senior Member
    Messages: 876

    I think its pretty tame.
     

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