When someone underbids you, then fails to provide the level of service you were? Case in point. I mowed a convenience store lot the past couple of years. I had already planned during the winter to raise their price by $5, and didn't expect any problem with doing that. About the first of March, the manager (a different one than from the last two years), mentioned that someone else had inquired about the mowing, and after contacting corporate, they were going to ask for bids. I told her OK, and that I would let her know what my bid would be. After going home and reviewing my mowing times, I elected to bid at the current price, rather than lose the account. Not a big deal, but they pay on time, don't care when you mow (morning, noon, night, or on Sunday), and it is close to several of my other accounts. I told the new manager that rather than take a chance on losing the account, I would leave my price at the current level. This is kind of a unique situation, because the whole property doesn't require mowing every time. The highway frontage, yes, but there is a rough bank in the back, mostly clay and rocks, that needs to be knocked down every so often. On average, I mow it about every 3rd time, which is why I was able to mow for what I was charging. Well, a couple of weeks later, the manager told me (this store is on my wholesale milk route, so I'm in there twice a week) that the other guy had bid $5 more than me, so she was sure I would get the account back. Long story short, she told the other guy he had been underbid, and he dropped his to $5 less than me. I really think this was kind of a dirty deal, because the guy wouldn't have known unless the manager told him, but she did, and allowed him to drop his bid (he's like 18 or 19, as I understand, I've never met him). Naturally, they awarded the job to him. Now, if am underbid by someone because they can operate more cheaply than I, or are willing to accept a lower bottom line, or just because they are idiots and don't have a clue as to what it costs them to operate, and they provide the same level of service I would, no problem. Heck, it is a free country. However, this guy hasn't mowed the street sides of the ditches along one side of the lot all season. He went 3 weeks without mowing the end of last month. I've been skipping some cuts as well, due to the drought, but this account NEEDED mowed after two weeks. We got some rains, and the last time he went two weeks, when the property really should have been mowed each week. This makes no sense, as this is on a "per cut" basis, so he is shooting himself in the foot by not keeping it mowed. They have since fired the last manager, and I told the new one I used to do the mowing. She was griping about this fellow being undependable, and him not mowing the ditches, and said she was going to call the corporate office and tell them, but I've heard no more. This is not a huge account, and I realize losing business is just part of it, but this deal really chaps my A//!! Just venting!!