My next door neighbor called the other day and said "thanks for sending this years service agreement, but we decided to go with someone else. They have a cheaper rate." well, being their neighbor, I know exactly who they called. yep, you got it.....someone came through the neighborhood with a "$20 per cut" flyer. I wouldn't touch her lawn for less than $40 per cut. AND she lives next door (no mobilization costs for me). To top it all off, they are friends with the people across the street whom I also mow for. Just waiting for them to call and cancel so they can go with Johnny "$20" Scrubbynuts. Both customers said they were 100% satisfied at the end of last year.