The title says it all. This account was #4 in my previous thread about losing 2nd, 3rd and 4th biggest account. It paid $825 per month, year around, for the lawn mowing, fertilizing, chemical apps and snowplowing. When I got the account, it was already a month into the mowing season, so I said that I'll just waive the first month's fee. It was a situation that it was new construction, and hadn't been mowed yet this last season. I got the call on a Thursday and asked if I could put a bid in. I was at a property about 10 miles from this location, so I asked if they would be available in 20 minutes, that I'd run right over there. They said that would be wonderful, that they were having an open house the following Monday and would like to get the property taken care of. I immediately went over to meet with the director. It's a YMCA. I told her how much it would be, that I could do it on the weekend with the baggers, and it would be perfect for them for the open house. She said that sounded great, but that she had a meeting with another contractor to get another bid. I said that's fine, just let me know. The next day I got the call and said that the other contractor never showed, and after talking with my references, that the director felt more than comfortable with having me perform the services at the account. I said okay, I'll be in there on Sunday and cut, bag and trim the entire place up, so it looks top notch for their open house. I did everything I said. I offered to remove construction debris at a donated labor rate, just pay for the dump fees. I even went so far as to donate a check for 10% of the contract before they opened. Never any problems, I checked in with them every week to let them know of different issues I noticed about the outside of the property, to let the general contractor know that "this piece of metal was loose" or this bush was already dead, etc. I did the snowplowing as was described. They were always opened immediately before they opened. I even donated 16 saltings this winter, to the tune of about $2000. I get the call today. "We're going with a different vendor for our lawn maintenance and snowplowing services. Due to cost of living and increase cost of running our building, we need to cut costs". I didn't raise my rates on this account. I included again that I would donate all salting services. I wrote on the bid form that I appreciate their business and I look forward to being able to donate to the YMCA again this year. This is not the first non-profit that I've dealt with that, for whatever reason, cannot do math, or am basically looking to have everything done for free. I just don't get it. They build a $7M building, and think they can run it for a $1.42. It would take me a little over 2 hours to do the summer work each week, and a little under 2 hours to do the plowing and sidewalk work. It would also take about 15-16 bags of fertilizer each round (4).