J-Thomas Sux

Discussion in 'Lawn Mowing' started by jblawns123, Dec 14, 2005.

  1. jblawns123

    jblawns123 LawnSite Senior Member
    Posts: 340

    I am going through a bad experience with them. Ordered plow stakes, garbage..... like straws. Fine, they were cheap so you get what you pay for. I can't use them... I sent them back and they said 2 weeks they would credit me. 5 weeks now, called over 6 times, numerous different excuses.... I hate them. Still have no refund.

    They lost a customer, and I hope if you have a choice you go elsewhere too.

    I am so fricken mad, it's only $80!!! Good lord, just give me my money.

    Its the principal, I have been lied to 3 times.:realmad:
  2. imograss

    imograss LawnSite Senior Member
    Posts: 796

    I went through a similar situation over a set of mower blades they sent. They were different than they were marked. I scheduled a pickup (that I paid for) They never credited my account back, and never sent a replacement set , so I lost the original cost of the blades + shipping + shipping back. It left a bad taste in my mouth. I have since ordered a few things from them without any issues.
  3. P & L Turf

    P & L Turf LawnSite Senior Member
    Posts: 272

    Sounds like they're trying to hold onto your money for as long as possible so they can bank of your moneys intrest. payup
  4. South Florida Lawns

    South Florida Lawns LawnSite Platinum Member
    from usa
    Posts: 4,785

    Wow that really does suck. I always write a letter to the company if I have an unsolved problem. It takes longer but it usually gets things done.
  5. AintNoFun

    AintNoFun LawnSite Bronze Member
    Posts: 1,807

    i love j. thomas on the otherhand. we spend about 10+ grand a year through them and haven't had any problems...
  6. MMLawn

    MMLawn LawnSite Gold Member
    Posts: 3,569

    That's the one down side to non-OEM euipment, sometimes it is okay and sometimes it isn't. I guess thats the trade off for the reduction in price over OEM.
  7. kppurn

    kppurn LawnSite Senior Member
    Posts: 426

    That's unfortunate, I would be upset too. I'm surprised though, I have ordered numerous things from them over the years without a problem.

    The only time something got messed up was when I placed an online order and didn't think it went through. It didn't give me the normal confirmation, so I tried the order again. I got a box of stick edger blades and another box the next day. Oh well, they will all get used. If it was a high dollar order I would have called.
  8. mcwlandscaping

    mcwlandscaping LawnSite Gold Member
    Posts: 3,164

    Man, sorry to hear that, buy i know of others that use J-Thomas that have been only happy with them, this is the first negative case, i havn't used them yet buy will keep it in mind in the future.
  9. BobcatZT

    BobcatZT LawnSite Member
    Posts: 75

    We do quite a lot of business with J-Thomas. Hardly any problems at all, but when we do return stuff we always get credited back right away.
  10. chopsticks33

    chopsticks33 LawnSite Member
    Posts: 183

    Uh...what/who exactly is J-Thomas?

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