Okay, I call myself a Jedi cuz when it comes to the B.S. of customers I can pride myself im spotting it a mile away. NOT THIS TIME BUBBA! I did a HUGE job for a print shop who in turn referred me to another customer for both weekly cuts and a fairly large landcaping job. Both were satisfied enough to refer my services to yet another customer. This one was different. She drives a Mercedes (close to the top of the line) and her husband a spankin new BMW. Nice house too. Anyway, she asks me for suggestions which I refuse to do to protect myself from the window shoppers looking to do the work themselves. SOOOOOoooo.. I install black mulch ($55 plus 3 man hours) at her request and when she comes home....so HATES it. We uninstall at OUR cost and replace with brown mulch which she picked the day we did the re-install. Keep in mind, her estimate is for $4480 which included 88 shrub plantings, a small river rock job, a tree straightening (her hubby screwed that up), mulch install, levelling of two trees that were done incorrectly and sodding. Materials for all of the above = $2200 the rest is labour. Today I get a call asking when we will complete the job...it rained two of the last 3 days and I say saturday..."Why do you only work on weekends?..she asked. I reply, "You are not our only client and it rained a fair amount recently pushing everyone back...your project will be completed on saturday" "Well, my hubby is not happy with your work and doesn't want you to complete the job cuz he said you will charge me about $2000 more than the quoted price" Keep in mind, EVERY STEP OF THE WAY this customer was involved. I choose to have the customer at home and in most cases with me when choosing plants, shrubs, flowers etc....I even had her stand there and approve EVERY planting of every shrub SHE chose. The whole process takes a few minutes cuz we lay out everything prior to involving the customer. I explain to her that I told her son that we were under budget by $460!!!! She then says "Oh, okay I'll talk to my hubby and you guys just go ahead and continue, just make sure you are finished by saturday". I am so far behind, I was greatful to get out of this job so I told her no. I said she deserved better treatment and perhaps another co. could provide that to her. I had a feeling it was about the money soooooooo, I had my partner drop off her final bill for the stuff I wasnt charging for originally and her son says "I guess you guys arent continuing with the work...my dad is weird, he figures that since you guys did the hard work of installing the soil and mulch, he could just do the rest himself to save the money!!!! I wish I had of been there for that one. I really like her son, he is a good kid but I would have taken the invoice back and padded it for sure. Anyway, thats my story. No deposit (first time in 3 years) and no contract due to third generation referral. The hubby takes credit and all he has to do is install the rest of the shrubs.