Joey, I have a small complaint about Unique

Discussion in 'Landscape Lighting' started by NightLightingFX, Aug 29, 2007.

  1. NightLightingFX

    NightLightingFX LawnSite Senior Member
    Posts: 581

    I guess I have been having a string of bad luck with fixtures lately. It is hard to complain about Uniques' quality and service. However, a problem that I have noticed quite a bit with the Unique fixtures is that the 25' lead coming out of the fixture is chaffed close to bare wire. This has happened to me in the past a lot of times. I just thought about it today because I was installing a Unique fixture in which the lead coming out of the fixture was almost chaffed down to the wire. It is weak link that could cause a problem down the road. I know Unique will replace it. But lets face it you want to get your fixtures in the ground and the job finished. I just wrapped electric tap around it as best I could to prevent any worse chaffing. Joey have you guys considered putting reinforcements on your leads coming out of the fixtures. I know I can't be the only one who has complained about this. Am I?
    ~Ned
    www.nightLightingfx.com
    P.S. I have an idea on a fixture stake. Has any one ever thought about creating a fixture stake that was design like a screw. That way I could get a hole started and then just scew the stake solid in the ground. This would be a lot easier than the stakes we all deal with now.
     
  2. JackTorsed

    JackTorsed LawnSite Member
    from Utah
    Posts: 57

    This cannot be possible. Joey gave in great detail the manufacturing process for their fixtures. All are checked for QC before being shipped off. Must be one of those knockoffs that are around being passed off for the real thing.
     
  3. JoeyD

    JoeyD LawnSite Silver Member
    Posts: 2,933


    Easy Jack! Chaffed wire does not occur in the manufacturing process. As much as you would like to see me fold here I think there is another reason other than QC.

    Ned-

    I think what may be occuring is in the shipping process. It is possible that if the wire is rubbed enough by the edge of the brass or copper knuckle the wire comes out of this could occur. I however have not seen this problem, probably becuase guys are doing what you are doing in the field. I will go look at how th wire is folded intot he box and see about shipping a few lights to the east coast and back to me here to see how it looks once I reciev it back from shipping it coast to coast. Is it the socket lead that is chaffing or is it the actual 16/2 or 18/2 lead that is chaffing??

    Joey D.
     
  4. NightLightingFX

    NightLightingFX LawnSite Senior Member
    Posts: 581

    It is usually 16ga that is exposed imeadiatly where the wire comes out of the fixture at the brass threads. I think the way it is packet that creates the problem. The wire is usually creased tightly against the edge of the brass threads. At minimum I would suggest that the assemblers don't crease the wire against the threads. The best solution would be to have some type of flexible reinforcement coming out of the threads. Ask some of your field sales reps if they have had complaints. This isn't the first time I have complained about the issue. I may be streaching it a bit, but I would guess that close to 20% of the time I notice this and a quarter of that is serious/scary chaffing like what I saw yesterday.
    ~Ned
    www.nightlightingfx.com
     
  5. JoeyD

    JoeyD LawnSite Silver Member
    Posts: 2,933

    Thanks for lettign em know Ned. I am goign to bring this up in my RMA meeting tommorow as an action item to correct. We will resolve this issue!!

    Thanks Again!

    Joey D.
     
  6. JoeyD

    JoeyD LawnSite Silver Member
    Posts: 2,933

    I couldnt wait until tommorow to get this off my chest so i went and got with my production manager and we decided that temporarily we will be adding a small piece of foam or cardboard intot he base of the knuckle during shipping. You would just pull it out when threading your fixture to the stake. This will resolve the issue of the wire being cut or chaffed by the edge of the brass or copper knuckle.

    This kind of information is priceless Ned, thanks again!!!
     
  7. Chris J

    Chris J LawnSite Silver Member
    Posts: 2,837

    Just FYI Joey, the manufacturer that I purchase from has a rubber grommet insert that surrounds the wire at the base of the stem. This could be the easy answer to your dilemma.
     
  8. JackTorsed

    JackTorsed LawnSite Member
    from Utah
    Posts: 57

    If this is happening during shipping then what is going to happen when the cable is in the ground for awhile and it gets pulled by roots and by natural movement of the ground? Sounds like a future problem?
     
  9. Chris J

    Chris J LawnSite Silver Member
    Posts: 2,837

    Jack,
    Do you have any solutions or recommendations, or just criticisms? Just curious. :gunsfirin
     
  10. JackTorsed

    JackTorsed LawnSite Member
    from Utah
    Posts: 57

    what are you saying?
     

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