Junk and toys on lawns

Discussion in 'Lawn Mowing' started by Darryl G, Apr 17, 2002.

  1. Darryl G

    Darryl G LawnSite Fanatic
    Posts: 8,128

    I was wondering how you guys handle those customers who always have toys, bikes, hoses and you name it all over the lawn.
    I always ask my customers to pick-up before mowing day, but some never do. Do you charge extra for having to stop the mower 20 times? Do you write a clause in your contract? Where do you draw the line?

    I'm tired of spending more time cleaning up than mowing.

    Thanks
     
  2. I MOW ALONE

    I MOW ALONE LawnSite Bronze Member
    Posts: 1,912

    just tell them that if they dont pick up then you will have to raise the price time is money
     
  3. AK Lawn

    AK Lawn LawnSite Member
    Posts: 186

    I ask nicely but some just aren;\'t home or just don't i guess iam to nice, i just pick them up
     
  4. Brickman

    Brickman LawnSite Bronze Member
    Posts: 1,249

    After asking them nicely, and doing it for a while myself. I will run over and mow a toy that won't hurt the mower. They soon get the point.

    I had a appartment complex where some were real bad about not picking up. I would move tons of toys at this one place every week. EVERY WEEK.
    Finally I started mowing over small plastic toys. One day the kids mom comes out DEMANDING to know my name, who I worked for, and on and on. She called every body she could think of. She was PISSED. Even called the owner. Owner told her "I told you so" now either keep stuff put away on mowing day or move out. After that no more problems from the renter.

    Money does talk, no kidding, I told one home owner to either pick up, or I would charge them. They were terrible, after that stuff stayed picked up and they never mentioned it to me either. I sent them a form letter, so they thought that all my customers got one, that way they wouldn't think I had singled them out.
     
  5. Turf Technologies

    Turf Technologies LawnSite Senior Member
    from Florida
    Posts: 590

    We have one customer that we have a problem with dog doo and dog toys.We just call a day or two before, and the toys are picked up, dog doo on the other hand is a mess no matter what.

    Other wise charge a clean up fee.
     
  6. southside

    southside LawnSite Senior Member
    Posts: 790

    If I'm on the mower,anything that won't harm the mower I will
    shred and collect (Walker GHS). If I'm on the tractor,ANYTHING
    that is left lying around will get mangled. If people are too lazy
    to pick up after themselves then they can suffer the consequences.

    :blob4:
     
  7. LawnLad

    LawnLad LawnSite Senior Member
    Posts: 738

    We have some customers that we pick some toys up for here and there. Others abuse it. It's those we ask for their help. We do charge them the hourly bed maintenance price to pick up toys, move patio furniture, etc. Sometimes you can see this type of thing coming when you take on a new customer. I mention it when I start with a customer. The quicker we can cut, the less expensive it will be for them. Let us edge your beds and set them up properly so we don't have to line trim as much, and you weekly service visit will be less expensive. Pick up your toys, and the price will be less. Trim your trees and it will be less since I dont' have to pick up sticks every week.

    Dog waste is an entirely different issue - posted on this topic a while back. We charge a "penalty" fee for cleaning up dog debris with a double the normal hourly billing rate. People will start picking up dog waste pretty quickly when they get billed twice.
     
  8. mdb landscaping

    mdb landscaping LawnSite Silver Member
    Posts: 2,205

    I usually just grin and bare it. i had one customer with three dogs who always had like 5 tennis balls in the yard. every week id have to move these damn tennis balls. one week i got a little pissed and shredded the crap out of one of them hoping they would get the point. tennis balls still are there every week though, so i just pick em up and move em.
     
  9. TGCummings

    TGCummings LawnSite Senior Member
    Posts: 773

    If it's just one or two items, no problem. If it's excessive or recurring, I'll mow around the items to send a message. Generally, after doing that a couple of times, they make a point of moving their stuff. ;)
     
  10. AielLandscaping

    AielLandscaping LawnSite Senior Member
    Posts: 302

    when a customer starts service with me they have to sign a form saying they acknowledge the fact that if they don't pick up dog mess or foreign objects that it will be done by us at our hourly rate... however i've found that some people would rather pay the rate to have dog mess cleaned up for them as opposed to picking it up and saving a couple of bucks... i made this stipulation in my agreement so i wouldn't have to deal with animal dookie... i think i'm going to have to make it so it's double the hourly rate or something along those lines...
     

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