Just for fun; Some Customers Just Don't Appreciate My Sense of Humor

Discussion in 'Lawn Mowing' started by xpnd, Mar 4, 2003.

  1. xpnd

    xpnd LawnSite Senior Member
    Posts: 378

    Caller #1
    I know my service agreement is due up for renewal next month. My husband lost his job and looking at our finances, if you will do all the work you did last year and take $50.00 less a month, we will renew.

    Response:
    Let me put you on call waiting. I want to call my mortgage company and see if they will accept $50.00 less a month this year and if I make all my payments on time, will they not call my loan.

    Caller #2
    I would like to have you provide mowing service and weed control/fertilization. If it costs more than $50.00 a month don't bother coming out to bid.

    Response:
    I believe that is a highly unreasonable expectation unless.

    Caller #2
    Unless what?

    Response:
    Unless you just arrived on this planet.

    Caller #3
    I was really unhappy with last years lawn service. I would like you to come out and bid mowing, weed control/fert, and beds and shrubs.

    Response:
    Here is your bid, it comes to $168.00/month for a turnkey operation.

    Caller #3
    I was only paying $22.00(cash under the mat) a cut last year, they said they would fertilize but I don't think they did and I always had to call about weeding the beds. They would only weed the beds after I called three of four times and then wanted to charge extra. I was hoping you wouldn't be more than $125.00/month

    Response:
    Call last years idiots and have them do it this year and don't complain.

    Caller #3
    There is no answer whenever I call and no voice mail to leave a message. I don't think they are still in business.

    Response:
    Do you think there may be a reason for that?

    Caller #3
    (Puzzled look on his face as I turned to leave for the truck)

    I love March so much the entire month could be ripped from the calendar and I wouldn't miss it!
     
  2. JimLewis

    JimLewis LawnSite Fanatic
    Posts: 6,842

    Damn. Those kinds of encounters really suck. I can't believe you met that many ignorant people in such a short period of time. We often think of other LCOs as "scrubs" but I think the term applies to clients more often than it does us.

    Enjoyed your responses though! LOL.
     
  3. xpnd

    xpnd LawnSite Senior Member
    Posts: 378

    I hate it when I can't sleep. Caller #1 and I have had an on again off again relationship for over five years. She will call and state I'm too expensive, find someone else and then hire me back after three of four months. Done this to me three time so far. This third time I was ready. I sent her a FYI renewal with a 25% rate increase to encourage her to stay with someone else. I've done over 60 bids this year so far, so two complete brainless idiots aren't bad. I don't want to work for them or their friends who think along the same lines.
     

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