Well I was so happy that I got it in. My brother-in-law and my younger brother went to go pick it up for me since I was at work. So we open the box and put her together, looks great and im excited!! So they are like crank her up and move it around see how she does. So I put some gas in it starts instantly and I put my hands on the handles and... Damn it!! were the first words out of my mouth. They are like "What!!" I said the freakin reverse lever is broken! I cant believe we didnt notice till this late in the process. I couldnt find the broken piece anywhere! Not in the box or anything. The wierd part is the packaging seems very sturdy and there was no damage to the cardboard. No broken piece anywhere to be found, and no damage to the packaging. First thing out of my brothers mouth " im no expert but I would say it was shipped like that" Anyways im not burning Better Outdoor Products in any way I have complete faith in them. Im sure they will do the right thing. I will be contacting them asap and testing out thier customer service. Just sucks not to be able to take her out tomorrow and mow my 2 lawns.