yup, i did it again, and as usual, its not my fault. this one has me REALLY BAFFLED, i didnt know how to handle it, so i just acted like myself, a real a hole, ok here it goes: lady calls,says she has seen the work i do at her 2 neighbors, she wants to boot her current service, and use us, do i have room for her? sure, i reply. how much, she asks. i say regular $30, but i have her two neighbors for years now, and they get a senior discount, so ill do a weekly service for $27. great, she replies, but it doesnt need it this week, start next week, ok? i say sure. so, wed we go and cut. lawn looks like ----, dry, some high spots, whatever, so we cut, lady comes out, says ok, ill see u again in a few weeks? i say nope, next week, we agreed on weekly service. she says weekly when it needs it, i say, uh oh.....ok, tell u what, every 2 weeks for $30, fair? since im there weekly anyway. great she says. next day, phone messege, " i dont like the way u cut my lawn, dont come back!" click. im like, wtf? so, i call, i ask whats wrong? she says, " well, where do i start, u went from $27 to $30, u didnt trim right, you cut it when it didnt need it, and your mower is too big." now, thats the first time anyone has ever told me that anything i have is too big. i say listen, it was our first time, im sure we can do better, she says , "dont bother, and do not call here again!" click. so i go over, and demand my $30. she gives it to me. so, of course i have to get my two cents in, so, i say, "listen, id like to thank you for cancelling, id hate to have anyone i know drive by and see me working at a dump like this." she slams the door. i laugh, and go home. now, we get complimented on our work all the time, this lady was nuts. would u guys have done anything different? at first she didnt even want to pay me.