With the season coming on I have been reviewing my customer list and determining this years target areas and goals for this year in general. Here is my problem, I still have several residential customers who have been with me from the start, and I have developed a personal relationship with all of them, but some of them are just a down right pain. A few insist I bag their lawns, a couple refuse to let me use a commercial wb, and others (seniors) refuse to pay the going rate. What should I do? If I dump these accounts I know I can easily replace them with more lucrative and less time consuming jobs, but I feel a sense of loyalty to them.