keep your customers

Discussion in 'Lawn Mowing' started by miquel, Dec 20, 2000.

  1. miquel

    miquel LawnSite Member
    from GA.
    Posts: 16

    Could anyone tell me one of the best ways to keep one's customers. I know this might be a difficult one.
     
  2. davesgs75

    davesgs75 LawnSite Member
    Posts: 72

    the only answer i could give would be to do top quality work. i do the very best job i can do. i have customers who have been with me for years. that is the way to keep residential customers. commerical jobs, goes to low bidder more times than not.
     
  3. Scraper

    Scraper LawnSite Bronze Member
    Posts: 1,656

    Keep them happy
     
  4. Greenkeepers

    Greenkeepers LawnSite Senior Member
    from NE Ohio
    Posts: 695

    Do a good job, DON'T give them any reason to fire you .. Simple enough!!
     
  5. Premo Services

    Premo Services LawnSite Bronze Member
    Posts: 1,516

    QUALITY WORK!!!!!!!!!!
    The first year I did this I worried about losing cust. over the winter, so in Febuary I sent out flyers about spring cleaning and didn`t get but 1 call on this from my customers. At end of febuary I was really worried and in march I went out and checked out the lawns to start work, when I arrived at first house the customer comes out and told me they really liked my flyer and figured I would start when I thought it was the right time,wow. I talked to 4 more that day and they told me the same thing, now the only customers that I loose are the ones that I pick up during the season and are slow payers,or won`t pay for the work that they expect.
     
  6. Mowman

    Mowman LawnSite Senior Member
    Posts: 553

    Do top QUALITY work and treat them as a friend as opposed to only a customer. I send out birthday cards and Christmas cards. Treat them right and you will have a customer for life. Just seems to work for me.
    Good Luck,
    Mowman
     
  7. jay

    jay LawnSite Member
    Posts: 133

    Personalize, stick to what you say, treat them fairly, and do your best.
     

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