Here's the story. Last winter I gave an estimate to a customer. She liked the estimate and decided to go with the yearly service. Cool. This year I called her and told her when the sevice was going to start and she told me that she went with someone else. I told her what do you mean you went with someone else.(politely) I said Miss before I get off the phone, can you answer a few questions. She said ok. Was the guy in uniform that gave you that estimate? Was the guy professional, did he give you a business card? Was the guy insured that gave you the estimate. (because you live in a 1/4 million dollar home) Did he give you a phone number where he could be reached.(cellphone) Her answer was NO to all the above. She said let me call you back. She calls me back and says I'm going with you. I'm keeping my contract with you. Now Note: My contract was higher than the OTHER guy, and she still went with me. My point is communicate with your customers on a REGULAR basis. Be professional, and show your credentials, and you shouldn't have to worry about any "busters" trying to jack you for your customers. Keep in touch with your customers.