Kudos to Exmark!

Discussion in 'Lawn Mowing' started by dishboy, Sep 29, 2005.

  1. dishboy

    dishboy LawnSite Platinum Member
    from zone 6
    Posts: 4,311

    After many mechanical problems with my Metro 26 and the realization that Exmark blew the deck design as far as a mulching mower I asked Exmark to buy back my mower and am happy to report that they did good by me and cut me a check for the complete purchase price which I cashed today.

    If and when they bring to market a 26 that has a deck that mulches and a reliable and productive drive system I will buy from them again.
     
  2. Keith

    Keith LawnSite Gold Member
    Posts: 3,977

    Congrats. Glad they take care of some poeple. I wish they had bought back my POS EFI Lazer two years ago. Because they took care of you, you will continue to do business with them. I will not.
     
  3. MTR

    MTR LawnSite Bronze Member
    from Florida
    Posts: 1,280

    Neither do I, Keith...so long X. Good luck on your EFI, I hope you try to sell it before season ends, imagine how much more your pocket will be ripped when it has more hrs on it!
     
  4. Keith

    Keith LawnSite Gold Member
    Posts: 3,977

    I could not even sell it, I would not feel right about it. I would have to fully disclose what it had been through. I wish that mower on no one.
     
  5. MTR

    MTR LawnSite Bronze Member
    from Florida
    Posts: 1,280

    Boy, I thought it was bad but never thought it was "that" bad! Wishing you the best.
     
  6. Howard Roark

    Howard Roark LawnSite Senior Member
    from Texas
    Posts: 806

    How exactly did you contact them to make this happen??
     
  7. Keith

    Keith LawnSite Gold Member
    Posts: 3,977

    Ahh, I got 450 good hours out of it. So far I have paid about $7700 on it. And just think, in just another year that baby will be all mine! :laugh:
     
  8. dishboy

    dishboy LawnSite Platinum Member
    from zone 6
    Posts: 4,311

    I asked my dealers parts manager to approach Exmark, he took the issues to Exmark and they gave me the option of upgrades or a buy back. I chose the buyback, they cut a check. My information is they have bought a few back before me. My guess is they will make the upgrades to the transmission., belts , drive cable, wheel adjusters,etc and sell as a used unit. Supposedly upgrade kits have been shipped to distributors, and they are still working on the mulching upgrade.
     
  9. z_clark

    z_clark LawnSite Senior Member
    Posts: 369

    I am happy to say that I got rid of the 26" wide paper weight too! All it took was politely asking the dealer if they would buy it back.

    2 minuets later, with a full refund back on my credit card, I was out of there......with a brand new toro 21"!

    ....now I couldn't let that refund go to waste! :waving: Thanks Exmark for backing your products. I will continue to buy your midsize units!
     
  10. Texas Mower Parts

    Texas Mower Parts LawnSite Senior Member
    from Texas
    Posts: 472

    We have taken a couple back too.
     

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