We contacted all of our weekly customers last week to make sure they watered their lawn at least once before we came out to do the aeration. I spoke with customer "A" last night (sunday) he has my home phone number, lives around the corner. He has been a customer for over 5 years now. He paid $23.00 until last season when we raised him to $26.00 per mow. We kept him at $23 because he was in the entrance of this subdivision. We have almost 20 lawns in here alone. Anyway he calls me and says do i have a price sheet for this year? WTF why would he ask that he knows we give him graet deals on everything. He knows we charge $32 per cut, So i say no the price is still the same as it was last year. He says ok when can u come out and get the aeration done (he gets $25 off that as well), we set it up for Tues. in the am. I get a call at 830 this mornin,(the next day) he says hes going with a new "guy" in the neigborhood so he can keep an eye on his house when hes not around? This customer gave us compliments constatntly, his lawn was perfect! Not to mention when he wanted something done we jumped, as we do with all of our customers. I tell him ok good luck, thanks for the bizness, oh before i let ya go what is this "guy " charging ya..............$20 a week!! I said wow i hope he has insurance and workers comp......he says no he just does it on the side if ya like ill show his flyer when your next door at Customer b. house on tuesday! We have a high customer retention rate, we do great work and charge accordingly, this guy has no idea the time we put into his lawn with the fert/mowing/sprinkler adjustment/edging/ He will be surprised by this guy who if its the one im thinkin of does not know what is going on at all. So much for giving him a discount. customers come and go but in less than 12 hours. This one is hard to figure out. I wonder what happened between nterupting me at dinner on a sunday and breakfast on Monday. We will never know?