Let me start by saying I hope that the Mods will make this a sticky if enough interest is shown or enough comments are left. My hope is that new members will not get suckered on this program - or that this thread can becoming a good resource for answers by the many on hear that use it. Several years ago when I first visited this site, I heard about lawnpro software. I looked it over and thought it was a decent value if it did everything it said it did. I got the software directly from the lawnpro's website as a download and received the actual cd a couple weeks later. Well it worked well for me as a solo operator, it was simple enough that I could get in and do what I needed to do quickly without taking course to learn how to do it. Although not perfect this software did what I needed it to do for the last couple of years. That was until last Friday morning. I had received several payments and thought I had better go ahead and deposit them quickly as it is Christmas season and peoples accounts would be getting drained quickly too. Upon opening my lawnpro software - I found it was not showing any current information - it was showing invoices several months old and not any of the newer invoices. I thought it must be a bug or something so I just closed down the program, waited a few minutes, and then re opened the lawnpro software. Now the lawnpro simply was opening and asking me for a activation. I thought oh well no big deal. The software requires that you use the email that you purchased it under. Now for me I do not give out or sign up for anything using my actual email account because of all the unwanted spam that comes with doing so, so I went through my receipts and found were I had purchased this software from lawnpro. I entered the email account that i had purchased it with only to find a message pop up that says I have activated the max amount of times allowed. Now this would only be the 2nd time I have activated this CD. I downloaded the original - used it for close to two years until my motherboard fried and I switched to this CPU. I then installed from the CD on this computer for the first time and no issue until now. So I thought well, I will contact them (patrick cash/lawnpro) and make them aware of the situation. Surely they will help with the situation. So I call the number he list on the website on how to get a hold of him. 256-413-8338. This number goes right to voicemail and says how busy they are that they do not return voicemails - to go to the customer service area of the website and visit the help desk for quick help or email firstname.lastname@example.org . Me being the way I am, I did both, expecting the 24 hour call back they imply that they give on their website. 24 hours go by and nothing. I am getting a little pissed. I go to the website again - I try to track my customer issue through their websites help desk...it ask for a tracking number - they never emailed or gave me one during the process. Again I am worried but being the way I am, I submit another ticket and ensure that I am correct that during the process they do not give a tracking number or email one. I was correct they never do, but I found on lawnpros help desk website a area to get your tracking info if you lost it by simply imputing your email. So I do. I receive a email that states a pre made out form and my tracking number is .......... it is blank....no tracking number given in this email. SO I resubmit again...again the same email and no tracking number. I am at this point pissed. I start going through old lawnsite post - using the numbers people suggest to contact them. Either the same bogus message as mentioned above or a message stating to use their help desk. I call another number I found for patrick cash ( 205) 369-7052 ... It does not direct me to another point of contact ...but ask me to leave a message. I do leave a message with all the information on how to contact me, email included, the purchase email, my phone numbers......and..............NOTHING. So this guy claims to be in the lawn business... I struggle to see how he stays in business other than selling a software on here and other sites that he does not have to support, because he would not keep lawn clients if he runs that business like this. Any of you guys have solutions for me? I reviewed BBB for lawnpro/patrick cash and see that they have closed some of the cases (about 1/2). DO you guys feel that is a way to go? What other solutions do you have...I have seen several of you guys on here mention that you have talked to patrick and he resolves your issues....anyone have more current contact info that what I have listed?