I have a lawyer that I have worked for for about 5 years now. Good customer, always gets the extras, always prepays ahead of time, nice guy. I have used him for some legal work in the past, no complaints. Last month I emailed him with a question about a particular form I needed to fill out, pertaining to the work he did for me last year. I have asked him several questions in the past via email and he's always been very kind to answer me. Monday I get a bill in the mail for $50, a charge for answering the email! Now, I can understand a lawyer charging to answer advice. I understand that lawyers charge for everything, and charge too much to boot. However, as I said, I've asked him questions via email before and never been charged, and he's never made it clear to me that answering an email would be a billable event. But what really burns my butt about this is that I spent about a half hour answering several of his emails about his service this year, prepared two separate proposals for him, and made a trip to his house to do some measurements for work he wanted done. All of this free of charge, and all of it for nothing since he didn't want the work done after I gave him the proposals. And no, I don't charge for estimates, but I did put in a good two hours into doing all that for him, free of charge. After I did all that, I send an email and ask him a simple question, that required 2 sentences to answer, and I get charged $50???!! When I saw the bill, I was enraged. If it weren't for the fact he's a very good customer and a lawyer, I would have probably sent him his money back and told him off. As it is, I didn't, I've cooled off. But I am still pretty pissed about it.